EMEA Senior Account Manager

GameDay

  • Salary: £36-40,000
  • Location: Manchester or London office, with flexible/hybrid working available
  • Closing: 11:59pm, 23rd Oct 2022 BST

Job Description

  • Leading global sports and events technology company

  • Passionate and like-minded team who enjoy our successes

  • Entering a phase of exciting, ambitious growth and development plans

Who We Are

GameDay EMEA is the UK-based arm of GameDay, the global leader in integrated sports and events technology solutions and part of the fast-growing US-based sports-tech conglomerate, Stack Sports.

With a network spanning over 10 countries, 6 million sports participants and working with some of the world’s largest sporting organisations – including Rugby League, Basketball, Cricket, Football, and Hockey organisations – to major event providers and down to supporting grassroots organisations, we have been on a rapid growth trajectory across the UK and into the European market as a result of our innovative technology solutions. 

What’s Great About This Role

Our Senior Account Manager role offers a fantastic opportunity to combine a passion for sport and events with the management of exciting sector partners. You’ll be using your technical system and account management skills to ensure effective implementation, supporting our senior partners to make the most of our advanced functionality to benefit the delivery and growth of their activity and organisations. This senior role will need to consider and plan for the effective wider implementation of organisational projects and systems across the business.

You will be joining our fast-growing UK and European business arm at a critical time in it’s growth and development, with the ability to work flexible patterns in both location and hours to fulfill work expectations.

Challenges include working in a team environment to provide technical and project implementation, delivering good advice to our wide range of customers across the region, whilst developing your sports and events technology skills and knowledge by working alongside industry experts and our diverse range of sector technology partners.

What You’ll Do

This opportunity will be attractive to anyone with a proven track-record in account management and/or digital project implementation and management. Key elements of the role will include:

  • Building and maintaining positive working relationships with our core national governing body customers in the EMEA region – through a combination of day-to-day operational support and larger, long term strategic implementation and growth projects

  • Onboarding large “Enterprise” scale customers onto GameDay SaaS products, displaying project management and stakeholder management skills to deliver implementation to agreed timelines

  • Supporting our Customers to grow through their utilisation of our platforms, playing an ambassadorial role to encourage their wider organisation, clubs, and associations to utilise the full range of products and assets we have

  • Keeping up to date with the GameDay product development roadmap, understanding and planning for its impact on customer use of products, as well as contributing towards our development priorities by representing customer needs through our C2C functionality development program

  • Acting as the link between our product team and our customers – respecting the requirements and resourcing on both sides to reach agreeable outcomes on projects and development work

  • Generating a deep understanding of our products to creatively identify solutions and workarounds to our customers’ business processes and translating those to GameDay products and systems

As well as working with our UK-based team, supporting them across wider projects amid this exciting phase of growth and expansion, you would have regular contact with our wider Australian-based team, with calls that may fall outside ‘normal’ UK business hours.

Who You Are

  • Confident and clear communicator with a track record of building relationships with stakeholders at all levels

  • Clear project management experience, ideally through working with SaaS products

  • Strong digital background, with an understanding of concepts such as CRM; Digital Ecosystems; Big Data; Data-Warehousing; APIs

  • Experience in using project management tools such as JIRA; Monday; Trello; Confluence

  • Personal accountability and a drive to make a positive impact on our Customers’ operations

  • Understands and has an affinity with sports and the sports and events technology market

  • Experience of working in high-pressure situations whilst maintaining the ability to work both independently and collaboratively when tackling challenges

Next Steps

If you are innovative, forward-thinking and open to building something great, we want to hear from you!

Please apply through the Applied hiring process, using your CV and answering some key competency questions, by Sunday 23rd October 2022.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Sun 23rd Oct 2022

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Sun 23rd Oct 2022