The Programme Manager is a pivotal role in Glitch’s delivery, impact and income generation, delivering on both grant sponsored and bespoke commissioned training.

This role would suit someone highly organised with experience of designing and delivering training and on resource creation in a small charity or start up. Someone who is knowledgeable of facilitator and client management, how to market paid training, as well as experience of grant reporting and impact measurement, and ensuring the delivery of high-quality training and resources, with an interest in supporting people in a flexible, creative environment. Glitch is an ambitious charity that is developing and growing, so the role would suit somebody innovative and proactive, extremely strong on human development, processes and systems and wants to develop and learn with the organisation. This role would suit someone who cares passionately about intersectional feminist values, who is deeply committed to diversity and equality in society.

Job Description

• Creating and developing resources, including for training, for key communities and for our key stakeholder groups

• Planning and coordinating workshops – including training and liaising with facilitators on new content, organising online training events, creating online systems, building relationships with new  stakeholders, processing invoices

• Ensuring that all our workshop materials are up to date and consistent and working with graphic designers e.g. to develop new workshop slide decks and notes that are “off the shelf” to use for different training offers 

• Build on our current monitoring, evaluation and learning systems, carry out monitoring and evaluation of training workshops and ensure that they are delivered to a high standard

• Build our paid clients training database and seek income generating opportunities

• Oversee our grant training and complete grant reporting processes in full 

• Plan and develop our resource bank to ensure that all people can move toward being responsible digital citizens

• Work with the Senior Communications Coordinator to plan and schedule social media to promote our programmatic work

• Research relevant topics to update training in order to deliver on our impact aims where necessary

• Develop internal processes relating to our programmatic work to ensure compliance with key policies, consistency and efficient use of charity resources

• Think creatively to change and develop the programme in the light of the ongoing Covid-19 pandemic

• Develop and deliver our strategic development of our programmatic work 

• Ad hoc administrative tasks

Person Specification

Essential

• Strong project management skills and experience of leading multiple and conflicting projects across a diverse group of communities and stakeholders 

• Experience of creating both paid and grant training and workshop resources - ensuring that these are participatory and centred in inclusive and diverse language

• Experience of organising and leading both paid and grant funded training and workshops 

• Confident delivering training both online, including through Zoom and Microsoft Teams and offline

• Knowledge of developing, updating and enforcing online codes of conduct and creating safe spaces for different communities and ensuring all facilitators are confident and consistent in how they develop these

• Possess key interpersonal skills to deliver training, coordinate facilitators and collaborate with clients, including active listening skills, ability to make strategic decisions and problem solve,  flexibility with your approach, strong communication skills and patience  

• Demonstrate a friendly and efficient email and phone manner

• Demonstrate the ability to solve problems and think creatively about how to approach issues

• Be passionate about the aims of Glitch

  Desirable

• Experience of working with external agencies to create marketing and pricing processes 

• Experience of delivering on marketing strategy 

• Experience of graphic design or working with design agencies

  Key Outputs and Deliverables of the Contract

• Deliver on coalition programme Equal Power in 2021

• Deliver grant sponsored workshop by March 2021 

• Publish online resources for politically active women Feb 2020

• Deliver on our marketing strategy to ensure a pipeline of bespoke paid training 

• Develop Fix The Glitch Toolkit 2.0 and translate into Hindi and update 1.0- grant pending.

• Update key processes for grant sponsored training

• Expand our pool of facilitators

• Finish marketing and pricing model strategy with Impact Collective Feb 2021

  How to Apply

  Please apply via Be Applied no later than 7am on Monday 7th December:

  • a CV (no more than 2 pages) and a one page cover letter outlining how you fit the criteria outlined above in one document

  • answers to the job application questions

  Please note, late applications will not be accepted, nor will any not meeting the essential criteria.

  Unfortunately we are unable to answer questions about the role before the interview.

  For successful applications, the first round of interviews will take place on w/c 14th December. The second round of interviews will take place on the 21st and 22nd December.

  We're open to discussing flexibility and the parameters that would give you a work-life balance. Please note Glitch is working towards a 4- day a week organisation.