We're looking for an enthusiastic Mortgage Support Expert 

More about what you’ll do:

You will act as Mortgage Expert support and your time will be spent alleviating negative impact while other MEs are on holiday/off to ensure that we maintain an outstanding experience for our customers. 

Responsibilities: 

• Managing all pipeline cases for absent MEs to ensure that the case does not halt because the ME is absent and the customer experience is not impacted. 

• Proactively addressing bottlenecks & blockers that may arise in the ME role and helping with these tasks. 

• Proactive awareness of when MEs have scheduled absence so you can do a handover if needed.

• A non-exhaustive list of tasks to include - managing all intercom chats for the absent ME, changing KFIs, issuing recommendations for lenders, doing all packaging for cases and document checking.

• Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process

• Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose. 

• Delivering a high-quality level of communication via online live chat 

• Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer 

• Adhering to quality & compliance standards

 The Candidate will be:

• Extremely organised & proactive 

• Quick at responding to customers, SLA excellence

• Focused on compliance (clear record of due diligence on own cases)

• Want to work as part of a team to achieve what is best for their customers

• CeMap qualified with +1 year of experience (preferable)

• Whole of market OR multiple lender experience. 

• Want to work as part of a team to achieve what is best for their customer 

• Eager to help us disrupt the mortgage industry & continually improve

  **The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

The benefits

• Competitive salary and share options

• Flexible holiday

• Enhanced maternity & paternity leave

• Free healthcare and life assurance

• Career development, coaching and training

• Contributory pension scheme

• Cycle to Work Scheme

More about Habito

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.If you feel you can do the job, we’d like to hear from you, no matter what your background.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

Habito is proud to be a certified B Corp.