Data and Insight Manager

The Insight Manager is responsible for transforming a wide range of data and information about our casework and about the sector we work in, into insights and learning.

The postholder investigates, analyses, synthesises, and summarises qualitative and quantitative information from within our casework and from sources outside the OIA to develop themes and insights. They use their knowledge and understanding of the OIA’s role to explain not just what the data tells us, but to present hypotheses about why it is what it is, and to predict what may happen next.

The postholder excels in providing clear written summaries of complex information, making appropriate use of different formats and images to communicate insights clearly, and working with communications colleagues to adapt and tailor this to different audiences.

The role requires a highly collaborative approach, as it maintains a continuous link between casework, outreach and insight, public policy, senior leadership, and communications functions. The Insight Manager ensures the OIA is able to respond quickly to requests for information about our work, and provides colleagues with insights that accurately describe our experience of student complaints. They understand the HE sector and how the OIA positions itself in it.

The postholder will provide effective line management of the Casework Intelligence & Insight Officer motivating them to achieve their full potential and supporting their continued development in casework analysis.

Please take a look at the Job Description for full details of the role and person specification.

We anticipate holding interviews during the weeks commencing 17 and 24 June 2024.