A fantastic opportunity has arisen for a full time Casework Administrator to cover the Overseas region at SSAFA, the Armed Forces charity.

You will be part of the overseas regional office team and will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer network including our highly trained caseworkers.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the new office, working closely with the Regional Operations Support Manager.

The post is home-based, with occasional national and overseas travel.

About the team

In this new role, and with guidance from the Regional Operations Support Manager, you will be working closely with volunteers from the 4 SSAFA overseas branches, supporting them to administer casework for SSAFA beneficiaries.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of planning and managing their own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description here.

View the benefits SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Julie Lowe on julie.lowe@ssafa.org.uk

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Sunday 5th June 2022

SSAFA reserves the right to close this vacancy early when sufficient applications have been received. 

Interviews: W/C Monday 13th June 2022

 If you wish to apply for any of our vacancies you will be asked to provide personal information, answer screening questions and upload a copy of your CV. You will remain anonymous to the hiring panel until the shortlisting has been completed. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at https://www.ssafa.org.uk/policy-hub/job-applicant-privacy-policy