As the Marketing & Account Manager for Custom Education, you will a) cultivate and manage a diverse portfolio of long-term client relationships to advance the school’s mission and b) support business development efforts with prospective new clients. This is an exciting time to join the team and focus on growth within our high-potential market segments (e.g. business schools, summer camps, secondary schools, university scholar programs, etc.). We’re looking for an innovative, curious, passionate go-getter and team player who’s excited to partner closely with our long-term clients and help share NOLS Custom Education’s unique value proposition to prospective clients. 

Key Logistical Points:

Location: Remote or NOLS Headquarter in Lander, WY

Start date: Fall  2024

Occasional evening and weekend work may be expected

Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.

Questions: Please contact peopleteam@nols.edu

What does the Marketing & Account Manager do?

Your potential for driving impact:

• Manage portfolio of long-term clients

  • Work with Custom Education clients to design, contract, and oversee customized NOLS programming

  • Track and document key information (contracts, program logistics, etc.) in a consistent and organized manner

  • Work with a customer service team of two to three Custom Education employees to manage course logistics with NOLS campuses and outside sponsors

  • Support NOLS Custom Education courses by providing client orientations for these programs and participating in the debriefing process with the intent of communicating outcomes directly with clients. Remotely brief and debrief instructor teams for field-based courses.       

• Support Custom Education’s business development

  • Manage and track progress of inbound leads from prospective clients

  • Lead scoping calls with prospective clients and develop program proposals 

  • Support outbound outreach campaigns to high potential market segments

  • Develop marketing collateral 

  • Use HubSpot and other CRM databases to maintain client information

  • Potentially travel 1-3 times per year for NOLS Custom Education for visits with clients, campuses, and/or to attend conferences

  • Support cross-selling of other Custom Education course offerings (e.g. Risk Management Training for Administrators, Risk Reviews, Leave No Trace) and broader NOLS offerings (e.g. Wilderness Medicine)

• Join Custom Education’s collaborative team

  • Cultivate strong networks within NOLS, working across NOLS departments to support the NOLS mission

  • Serve in the on-call rotation

• Work as NOLS classroom faculty and/or field faculty, as applicable

  • Teach leadership programs and/or serve as frontcountry or online course facilitator.

  • For qualified NOLS faculty, this position has flexibility for field work and classroom teaching in the range of 2-4 weeks per year, approved on a case by case basis, depending on performance, schedule, and workload.

The above duties should not be considered an exhaustive list; other responsibilities may be required.

What makes a great Marketing & Account Manager at NOLS Custom Education? 

We are looking for people who share our values and are keen to learn and develop their expertise. 

• Ability to balance being a member of a dynamic team while also remaining self-directed, seeking feedback, articulating needs, and maintaining a high degree of ownership and responsibility

• Passion for NOLS mission and excitement for fulfilling it in creative ways

• Desire to understand clients’ needs and unique goals and visions, and create programming that support that

• Excellent oral and written communication skills for a variety of audiences, including current or prospective clients, students, faculty, and staff

• Project management experience with ability to manage and organize multiple projects 

• High attention to detail when drafting pricing proposals and client contracts

• Understanding of sales and marketing strategies and strong customer relationship management skills

• Excellent computer skills in Microsoft Office, customer relationship management software, and other web-based applications

• Experience building positive learning environments that provide appropriate support and challenge

• Commitment to NOLS' mission and values, and to NOLS as a learning organization

In your first 6 months, you will: 

• Take on a portfolio of existing NOLS clients and support getting their students enrolled and ready to participate in an expedition

• Manage and track inbound leads from prospective clients (via email, phone calls, referrals)

• Collaborate with the Associate Director, Business Development on launching an outbound outreach strategy to prospective clients, and create marketing collateral

• Create and launch a quarterly email to clients and prospective leads highlighting updates and client stories from Custom Education

• Have the opportunity to shadow a NOLS course (within the first 12 months), if not an existing NOLS field faculty member; depending on performance, schedule, and workload.

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

All you need to do is start the process by clicking on the “Start your application” button at the top right.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymized, randomized and then reviewed by a panel of reviewers. If you are shortlisted, we’ll invite you to the next step, which includes an interview. 

Additional Information

NOLS can currently employ remote employees who have legal working rights in the United States and reside in the following states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, or Wyoming.

• A criminal background check is required from all NOLS employees.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.