Contract type: Permanent, part-time, mainly from home

Working pattern: 22.5 hours/week. We are happy to talk flexible working!

Reports to: Head of Employer Services

Start date: July 2023

About the organisation

Working Families is UK’s national charity for working parents and carers. Our mission is to remove the barriers that people with caring responsibilities face in the workplace and work with employers and policy makers to achieve that end.

About the role

We are looking for an experienced Business Development and Relationship Manager to join our small team responsible for generating new business and fostering long term relationships with our employer members and corporate clients.

Essential Duties and Responsibilities:

• Research and identify new business opportunities and markets

• Create and convert a strong pipeline of new business opportunities ensuring sales targets and KPIs are met

• Establish and maintain strong relationships with organisations in order to ensure client retention and further business opportunities

• Provide excellent customer service and manage the delivery of membership and client services

• Keep abreast of industry developments and market trends

• Devise the content and identify speakers for a range of virtual and face-to-face Working Families corporate events

• Present, participate & network at external virtual and face-to-face events

General Responsibilities:

• Participate, as appropriate, in staff forums and meetings

• Adhere to Working Families’ policies and procedures

• Carry out reasonable requests that are within the broad remit of the role

• Help promote and maintain Working Families profile

Essential experience / skills /knowledge

• At least 5 years’ experience working with businesses/organisations

• A proven track record of success in business to business sales

• Passionate about excellent client service with proactive, customer-centric attitude

• Ability to cope with conflicting demands and prioritise tasks to meet strict KPIs

• Commercially aware with good business acumen and financial awareness

• Engaging and succinct writing skills, excellent oral communication skills and experience of using a CRM.

• Proven experience of establishing rapport, credibility, and collaborative relationships with business customers, partners, and stakeholders

• Success in working independently and as part of a team

• Commitment to Working Families Objectives and Values (Collaborative, Practical, Inclusive, Driven)

Desirable qualifications and experience

• Educated to degree level or with relevant experience in a new business development role

• Good understanding of HR and equality, diversity and inclusion issues

• Ability to pitch and present services and/or products to generate sales

• Experience working in the charity or not-for-profit sector

Right to Work

Working Families is unable to sponsor work permits or visas. All candidates must have the right to work in the UK. 

Diversity

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our workforce.