Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. 

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all. 

About the role  

Financial security isn't a luxury. It's essential.  Join us and help build the digital services that make it easier for people to get the support they need.      Every year, thousands of people use Turn2us Grants Search to find financial support that could make a real difference to their lives. As Grants Search Product Owner, you'll lead the future development of one of our most important digital products, helping more people find the support they're entitled to quickly, confidently and with dignity.      You'll work with colleagues across Turn2us, our partners and people with lived experience of financial insecurity to understand what people need and turn those insights into practical improvements. From setting priorities and shaping the roadmap to working with delivery teams, you'll make sure Grants Search stays trusted, accessible and easy to use.      This is an opportunity to use your product skills for something bigger than the product itself. Every improvement you make has the potential to help someone access financial support they may not otherwise have found.  

About you  

You're motivated by owning digital products that make a genuine difference. You're naturally curious, enjoy listening to different perspectives and use evidence, insight and data to make good decisions.      You're comfortable balancing competing priorities, bringing people together around a shared goal and working collaboratively across multidisciplinary teams. You can translate ideas into practical plans and communicate confidently with both technical and non-technical colleagues.      Whether your experience comes from the charity, public or private sector, you'll be excited by the opportunity to improve a service that helps thousands of people each year and supports Turn2us' mission to tackle financial insecurity.  

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.  

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.  

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).  

Please read the Grant Search Product Owner job pack for further information.

Please note the closing date for this role is Thursday 30th July, however depending on the number of applications received we may close applications 1 week earlier on 23rd July 2026.

Job Description

Job Title: Grant Search Product Owner                       

Department: Information Programmes        

Reports to: Strategic Partnerships Manager         

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking 

Type of role: Full time, 9 Month FTC (Maternity cover)

Purpose of the role: The product owner of the Turn2us Grant Search, the tool’s voice across the organisation and outside of it. Leads the day-to-day management, maintenance and development of the Turn2us Grants Search tool and related income maximisation information resources. The role acts as the internal and external subject matter expert for Grants Search, working collaboratively across Turn2us to ensure the tool remains accurate, accessible, useful and responsive to the needs of people experiencing financial insecurity.         

Key Responsibilities and Accountabilities: 

1.Lead the Turn2us Grants Search tool, collaborating with teams across the organisation to build and maintain a visionary product with the broadest possible reach in order to support people experiencing financial need.

2. Work collaboratively with the Strategic Partnerships Manager and across Turn2us to identify user needs, support partner lead user research and integrated income maximisation journeys.

3. Research, maintain and improve grant information within the tool.

Duties: 

1. Lead the Turn2us Grants Search tool, collaborating with teams across the organisation to build and maintain a visionary product with the broadest possible reach in order to support people experiencing financial need:

• Work collaboratively with key internal staff to ensure the Grant Search provides the right outcome to the right audience at the right time as part of an integrated customer journey approach.

• Work closely with the Digital team to deliver continuous technical improvement on the tool and user journey with the aim of it being a leading product in the sector.

• Roadmap the development of the Grant Search.

• Communicate clearly, calling for support where necessary, to address issues that threaten the progress or delivery of projects.

• Maintain positive relationships and ongoing two-way dialogue with Co-production partners on the Grants Search project.

• Work with the External Affairs team to raise the profile of the Grants Search tool outside of Turn2us and its use by both people in financial need and organisations aligned with our objectives and goals.

• Work with the Information Programme Team to create appropriate learning content for the Grants Search tool and broader income maximisation strategy.

• Keep abreast of developments in the grant-making sector to gather insight to help make the Turn2us Grants Search tool the go-to resource for people in need of support when experiencing financial insecurity.

• Ensure development of the Grant Search is documented and developed in alignment with the overarching Turn2us strategy and values.

• Continually consider how to embed EDIB within the Grants Search, building on previous recommendations and the organisation-wide EDIB strategy.

 2.  Work collaboratively with the Strategic Partnerships Manager and across Turn2us to identify user needs, support partner lead user research and integrated income maximisation journeys:

• Undertake research to onboard new grant-making charities and organisations onto the tool. Identify organisations that provide a natural next step beyond the existing information programmes and work with colleagues to build a network of income maximisation support.

• Manage relationships with grant-making organisations within the tool to build commitment through regular and effective communication about Turn2us work and values, as well as encouraging a constructive and effective two-way dialogue.

• Work with the Strategic Partnerships Manager and wider teams to develop an understanding and shared plan for a new income maximisation journey.

• Support the Income Generation team to build the Grants Search into partnering, fundraising and commercial opportunities that may arise, ensuring there is a full understanding of the tool’s capabilities and stand-out features.

3.    Research, maintain and improve grant information within the tool:

• Collaborate closely with the Impact and Evaluation Team to measure, evaluate and learn from the usage of the Grant Search tool and ongoing outcomes for users.

• Ensure timely reporting. Provide data and insights from the Grant Search for funders and staff across Turn2us. Identify and disseminate insights, provide data and insights from digital products and services for external partners across Turn2us.

• Work with internal teams to develop the data available both internally and externally, ensuring dashboards capture data that facilitates the development of the tool in line with users’ needs.

• Support the Impact and Evaluation team in developing strategies for measuring the impact of the tool, particularly seeking to address user drop-out issues and understand the user experience beyond the provision of grant eligibility information.

• Own the relationship between Grants Search insight and impact measurement, and the incorporation of learnings into ongoing improvement of the tool and of outcomes for users.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

 Person Specification

 Skills:  

• Excellent project and workflow management skills.

• Excellent communication skills – written and verbal.

• Strong, pragmatic interpersonal skills and the ability to build effective working relationships and stakeholder management.

• Data literacy and analytics.

Knowledge:

• Detailed knowledge of the grants sector.

• Broad knowledge relating to the poverty/charity/financial sector or similar.

• Broad understanding of user journeys.

• Understanding of collaborative partnership concepts and frameworks.

• Understanding and experience of applying web/digital accessibility.

 Experience:

• Extensive experience of owning and delivering complete product development cycles.

• Experience of working with external stakeholders / partners within the social sector.

• Management of grants, income maximisation information, advice, and guidance delivery.

• Co-production (desirable).

 Personal Attributes:

• Values and impact driven, and committed to the values of Turn2us.

• Proactive and dynamic, naturally applying initiative where appropriate.

• Committed to innovation, learning and improvement.

• Collaborative and solutions-focused.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from varied backgrounds.

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