Introducing Dot Dot Dot

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We house hundreds of people across the country and support them to give tens of thousands of hours of voluntary help to a diverse range of good causes. We work with many of the country’s best-known property owners, giving them confidence that their buildings are well cared for while they are awaiting regeneration or sale. 

We use the property guardian model to achieve social impact, but we are also disrupting the property guardian industry, working to push up standards across the board, and to highlight the importance of the human touch in housing.

About this role

We are looking for someone who shares our excitement about the work we do to join us as a property and guardian assistant.

You will support our core team with a range of on-site tasks at properties throughout the UK. You might be evaluating new properties, organising access for contractors, running viewings for potential guardians or inspecting occupied properties to ensure that everything is in order.

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a pleasant, friendly company environment, a competitive salary, ongoing training and terms of employment which aim to support a good work-life balance

Why is this role so important?

This role is critical to our operations, allowing us to respond flexibly and effectively to the changing needs of our guardians, clients and properties, and ensuring that every property we take on is delivered to our high standards and is swiftly filled with friendly, responsible guardians.

Our Property and Guardian Assistants are often the face of Dot Dot Dot on the ground, and act as ambassadors of Dot Dot Dot’s values and brand at all times - they are friendly, they act professionally and they have a genuine enthusiasm for meeting people and delivering excellent service. The team’s in-depth knowledge of our properties and priorities also allows us to act quickly and decisively in an ever-changing industry.

You will:

• Conduct introductory sessions and property viewings for potential guardians - including creating basic promotional photographs and videos, providing feedback on guardian attendance and interest, suggesting ways to improve future viewings and promoting Dot Dot Dot property guardianship as an alternative housing option.

• Facilitate access for contractors, formal inspections or other visits as required and communicate important information to and from Dot Dot Dot’s core operational team.

• Carry out property inspections at guardian properties to check the condition of properties and to identify any property or conduct concerns. Report back and help to implement solutions in consultation with colleagues.

• Help with property setup tasks such as reading and resetting utility meters, putting up signs or notices, cutting and tagging keys and carrying out small tidying or repair tasks.

• Pick up and triage new properties, and assist with handbacks of properties to clients.

• Assist the core team with administrative functions to follow up on reports, including liaising with guardians and/or contractors.

• Record activities, observations and issues using a range of platforms including Fastfield, Slack, and Salesforce.

• Attend Dot Dot Dot’s office for briefings and meetings and for key management processes.

About You

You’re likely to be able to demonstrate experience of, or aptitude for much of the following:

• Interest in our mission and values as an organisation.

• Friendly, professional manner and enthusiasm for meeting people.

• Resourceful and proactive approach - property and guardian assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical.

• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.

• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet inspection deadlines.

• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings and to give confidence to guardians and to clients.

• Confidence in meeting people and good interpersonal skills.

• IT literacy - able to use or willingness to learn to use Google, Salesforce, Slack and other platforms.

• DIY skills – basic property maintenance/DIY skills would be useful, although not essential. For example, the ability (or willingness to learn) how to change a lightbulb, test a smoke alarm or carbon monoxide detector, bleed a radiator, assemble flat-pack furniture, locate and turn off a stopcock.

Please take a look at our website for further information about us and the role https://dotdotdotproperty.com/about/recruitment/