Role outline and purpose

The Transaction Supervisors role is a pivotal role within the Finance Team, leading a team of 2, responsible for the integrity and timely processing of all transactions across the purchase order module, accounts payable, accounts receivable and bank subledgers. This ensures core financial information is accurate to meet wider Finance team reporting deadlines and that appropriate financial controls are maintained. The role is responsible for ensuring that all transactional queries are promptly resolved and to provide transactional training across the organisation.

Role responsibilities

·       Staff responsibility - Lead a transactional team of 2 by providing leadership, direction, support and line management. This will include regular 1:1’s to ensure processing standards, objectives and key results are met. Encourage a culture of resourcefulness, continuous improvement and best practice to make the best use of time and skills within the transaction team.

·       Maintain financial ledger integrity - Responsible for the integrity and timely processing of the transactions across the purchase order, accounts payable, accounts receivable and bank subledgers while ensuring appropriate internal controls are maintained, including leading on the expenses and credit card processes.

·       Query resolution –  Take the lead resolving transactional queries via a robust working knowledge of the Finance system, Xledger, together with elementary book keeping knowledge, and  ownership of the accounts@ inbox ensuring queries are appropriately allocated to the relevant team member for resolution and dealt with in a timely manner. Ensuring high levels of customer service and effective representation of the Finance Team and charity with both internal and external stakeholders..

·       Finance process manuals –Lead the production, maintenance and updating of all transactional manuals and updating guidance on Hive, to ensure Trussell staff have up to date support for transaction processing.

·       Training – Provide transactional training across the organisation including purchase order, credit card and expenses processes, lead on new employee finance transaction inductions.

·       Reporting – Lead on maintaining and developing all internal transactional reporting across the accounts payable, accounts receivable and bank modules and the purchase order system.

Person Specification

Technical skills and minimum knowledge:

·       Relevant formal book keeping qualification (e.g. AAT) or qualified by experience.

·       Experience in a similar role, ideally working with large transactional volumes.

·       Able to identify situations where any risk of non-compliance / adherence may arise.

·       Adept at working with accounting systems and MS applications.

·       Experience in a customer service role and/or of working proactively with stakeholders (such as suppliers, staff colleagues etc.).

Behaviours and competencies:

·       Has a clear idea of priorities and manages own time appropriately by delivering key outputs and replies to requests in a timely fashion.

·       Adopts a customer service approach when communicating with stakeholders.

·       Attention to detail and a focus on quality in the outputs that are produced.

·       Demonstrates empathy for people from disadvantaged, marginalised or socially excluded backgrounds.

·       Demonstrate a commitment to the values of the Trussell.

Key Stakeholders

·       Suppliers / Corporate donors

·       All staff

·       The Finance team