Together with the Custom Education Access Partner Account Manager, the NOLS Custom Education Access Partner Account Associate will cultivate and steward NOLS’ relationship Access Partners, including the Peak Scholars Program, as well as clients such as C5 Youth Programs and Summer Search.  The Access Partner Program is designed to make NOLS experiences accessible to students from communities that are underrepresented and under-resourced in the outdoors. We do this by supporting partners that work directly with youth and adults in these communities.

While the focus is supporting the Access Partner Program, they will also hold other clients. As  part of the Custom Education team, they will support Custom Education client services, including managing course logistics and supporting client relationships in conjunction with Account Managers for all NOLS Custom Education courses for which they are responsible.

Key Logistical Information:

• Location: NOLS Headquarters in Lander, WY or remote.

• This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.

• Questions: Please contact peopleteam@nols.edu

What does an Account Associate do?

You will be involved in the following activities:

• Works closely with Account Managers to support new and ongoing client relationships, including course paperwork, logistics, and programming for assigned courses. Coordinates course logistics and communicates those with various NOLS departments and campuses, including nuances surrounding equipment needs, rations, student travel, and other specific student needs. Assists in the logistics preparation for remote NOLS Custom Education courses, Leave No Trace courses, Leadership Navigation Challenges, and Risk Management Trainings, including: packing rations and equipment, making travel plans, and vendor communication.  

• Oversees enrollment progress on multiple course rosters. Maintains current and accurate information on enrollment progress in the internal NOLS database as well as on communication shared with clients. 

• Assists with communication for current and prospective students, families, and clients, through phone and email, sending pre-course information, and answering questions pertinent to the NOLS Custom Education program, equipment, course prospects, tuition, etc. Also supports sharing this information through hosting pre-course webinars for students, mentora, and families.

• Answers and provides general information on NOLS Custom Education in response to telephone, mail, email, and website inquiries including program capabilities, retail transactions, and frequently asked questions.

• Assist other NOLS Custom Education staff and NOLS Expeditions Admissions staff in a variety of capacities. Executes administrative tasks related to specific course responsibilities.

• Occasional weekend and evening work schedule in order to support student service at times that are convenient for our students, families, and organizational contacts. This is particularly true for June through August.

• This position has flexibility for field work and classroom teaching in the range of 2-8 weeks per year, approved on a case by case basis, depending on performance, schedule, and workload.

• Visit one to three clients per year. 

What makes a great Access Partner Account Associate at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

Preferred skills

• Ability to demonstrate an understanding of and passion for the NOLS mission.

• Excellent English oral and written communication.

• Creative problem-solving, effective team-building, and strong facilitation skills.

• Ability to work independently and in a team environment is crucial.

• Must also be able to work flexible and irregular hours, including some weekends and holidays.

• Knowledge of NOLS course offerings, campuses, and mission.

• Understanding of Google suite, HelpScout, and Hubspot.

In your first 6 months, you will: 

• Review and finalize Student Paperwork. 

• Manage course logistics and enrollment processes.

• Visit clients, including and not limited to Summer Search offices in Boston, New York City, and Philadelphia as well as attend the annual C5 Summit conference (TBD).

• Work with the Access Partner Account Manager to facilitate mentor workshops and enrollment meetings for Access Partner organizations as well as prospective students and families. 

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

All you need to do is start the process by clicking on the yellow button on the top right.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymized, randomized and then reviewed by a panel of reviewers. If you are shortlisted, we’ll invite you to the next step, which includes an interview. 

Additional Information

NOLS can currently employ remote employees who have legal working rights in the United States, Canada, we can support remote employees in the following states/provinces: Alaska, Arizona, British Columbia, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Ontario, Utah, Washington, or Wyoming.

Pre-Employment Check

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

Equal Employment Opportunity

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

Reasonable Accommodation

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.