Position Title: People Operations Manager

Department: People

Location: Farringdon / Park Royal

Salary: A competitive salary is available plus great company benefits

About the role:

We’re now looking for a brilliant People Operations Manager to lead the engine room of our People team ensuring the systems, processes and touchpoints that shape life at Little Moons are thoughtful and run smoothly.

This is a hands-on, high-impact role that spans our entire business, supporting both our Movers & Makers and Supporters teams. You’ll lead and develop a small team (including a Payroll & Data Advisor and People Coordinators), and take ownership of delivering a seamless, efficient and people-first experience across the employee lifecycle.

From onboarding and payroll to systems upgrades and compliance, you’ll bring structure, clarity and a continuous improvement mindset to everything you do. You’ll be the person who spots opportunities to make things better and makes them happen. This role is ideal for someone who thrives on detail, loves building smart processes, and takes pride in making things work brilliantly for others.

What you will do:

People Operations Leadership

• Manage and develop a small team, giving them clarity, stretch, and day-to-day support

• Drive our People OKRs, to accelerate delivery, track progress and support high performance and engagement.

• Balance operational delivery with long-term team growth

People Operations & Systems

• Own and improve core people processes across the employee lifecycle, from onboarding to offboarding

• Lead day-to-day use of PeopleHR, BeApplied, Lattice, and Papaya, ensuring clean data, smart workflows and time-saving systems

• Track and report on people data, providing clarity and insight for the business

• Ensure processes are practical, inclusive and meet the needs of both Movers & Makers and Supporters

Efficiency & Continuous Improvement

• Spot inefficiencies, duplication or friction and lead practical improvements, including integrating AI and automation

• Partner with managers to make people processes simple and effective

• Bring structure and follow-through to new initiatives

Employee Experience & Culture

• Implement and deliver our people experiences, ensuring every touchpoint reflects our tone and values

• Keep policies up to date, inclusive and relevant

• Support managers on ER cases, ensuring fairness and a human touch

Payroll, Benefits & Compliance

• Oversee the weekly and monthly payroll process, ensuring 100% accuracy

• Oversee our benefits offering, making sure it’s relevant, well-run and clearly communicated

• Ensure compliance across the board, from right to work checks to GDPR

About You 

• You have proven experience as a People Operations Manager, ideally in a manufacturing or retail environment

• You bring a love for detail, accuracy and following through on what you start

• You’re energised by structure, systems and checklists, with a passion for making things work better

• You’ve led or coached small teams and enjoy helping others thrive

• You’re confident using people systems (e.g. PeopleHR, Lattice, BeApplied) and love a spreadsheet

• You stay calm under pressure and bring clarity and accountability to your work

• You have strong knowledge of payroll, employment law and compliance

• You’re service-driven - making life easier for others is what motivates you

• You’re curious about new tools (especially AI) and open to experimenting with ways to improve how things get done

Your Benefits

Little Moons is a fast-growing and dynamic business, the nature of which means roles and responsibilities can change and grow quickly. We never stand still for long, and for the right person this represents an opportunity to grow and evolve your role and responsibilities with us and to develop your career at pace.

We will provide you with as much support, guidance, and training as you need, and offer the below benefits to boot:

• Medicash, Private Health Scheme & Life Insurance  👩🏽‍⚕️

• Enhanced Baby Leave - new parents will be entitled to sixteen weeks off on full pay during the child’s first year of life (available to people who have worked for Little Moons for one year at Week 26 of pregnancy) 🍼

• We understand that mental health matters. We partner with Health Assured to provide remote emotional support to team members 🧠🧘🏾

• Discretionary annual bonus based on company performance 😁

• Paid sick leave 🤒

• Respect, trust, and honesty. Personal and professional maturity is important to us, and we keep each other honest ❤️

• Your holidays – We believe in finding your work-life alignment and encourage all staff to use their 25 days, plus public holidays ☀️

• Additional days off with long service 😎

• Your Birthday off 🎂

• Team volunteer days 🌍

• Cycle to work scheme 🚲

Our Community

To be engaged, you must feel included and valued, so we have built, and nurtured, a culture where inclusiveness is not a buzzword, but a way of being.

Our approach to diversity is simple —it’s about embracing everyone, and everyone is welcome at Little Moons. We are committed to welcoming everyone, regardless of gender identity, orientation or expression.   We are diverse in age, race, physical or mental ability, ethnicity, and perspective. Our diversity fuels our innovation, bring diversity of thought, and connects us closer to our customers and the communities we serve.

All Applicants must have the right to work in the United Kingdom