About the PRI 

The PRI is the world’s leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. 

The PRI’s three distinct capabilities relate to the core elements of the PRI’s approach to achieving a sustainable financial system. 

• Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice 

• Convene our vast network to create opportunities for collaborative action 

• Harness our global scale to influence policymakers and regulators to effect system change 

About Investor Education

Investor Education, develops and delivers education products, to support signatory progression and build responsible investment capacity across the sector, by converting PRI thought leadership into practical and applied educational content. The function has a dual mandate to disseminate knowledge, build capacity and effect change; and to deliver a diversified revenue stream to support the wide-ranging work of PRI.

The primary business within investor education is the PRI Academy (a subsidiary of the PRI), an industry-leading online B2B training provider, delivering short, applied courses designed to upskill teams and professionals across the investment sector. Over the next three-years, there are ambitious plans to build out the PRI Education Function, to include a wide variety of products and delivery methods, including potential partnerships with educational institutions and training providers.

Working in Investor Education provides an opportunity to engage with a team of highly motivated, culturally diverse professionals in a highly successful and rapidly growing social enterprise.

Job Description

The Head of Operations – Investor Education is responsible for planning, monitoring and managing the day-to-day operations of the PRI Academy and Investor Education function. This includes designing and implementing processes and policies, leading quality assurance, and leading a team to ensure excellent customer service operations. Additionally, the Head of Operations is responsible for monitoring and reporting on operational performance, managing and tracking sales and invoices, and the maintenances of operational dashboards.

The Head of Operations is responsible for managing relationships and contracts with suppliers, including the Academy’s SaaS providers. The role involves close liaison with the PRI’s wider IT team, who support the Academy in the management of its IT systems and projects. The postholder is also responsible for the management of long-term projects within the Academy to improve systems, procedures and processes.

You will be flexible, creative with strong attention to detail and be able to work well independently as well as support, motivate and mentor the wider PRI Investor Education Team.

Core Responsibilities

• Implementing new technologies and key infrastructure updates

• Monitoring and managing the day-to-day operational performance of the Academy, ensuring that systems and processes are working effectively, addressing any issues or escalating them to the Director as required

• Managing and tracking Academy sales and invoices, and developing and maintaining the relevant operational dashboards

• Developing and maintaining effective working relationships with clients and all stakeholders

• Leading the Operations team, providing coaching and oversight to team members as required.

• Meeting with clients to take detailed order briefs and working with them to meet their specific needs or bespoke requirements

• Assisting large scale clients’ onboarding processes and contracting.

• Providing project management expertise in the oversight of Academy projects to ensure our direction is aligned to and directly supports the achievement of strategic objectives

• Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across the team

• Coordinating internal resources and third parties/vendors for the flawless execution of projects

• Help ensure the integrity, suitability and performance of the Academy’s IT platforms,

• including implementation of data security measures and related regulatory compliance

• Leading and motivating the team to success, providing direction and coaching.

Person Specification 

• Seasoned professional with experience in leading teams and operations functions, managing projects and delivering results.

• Excellent written communication and verbal presentation skills.

• Strong IT skills and experience managing third-party service providers/contractors;

• Proven people management and leadership skills and experience, preferably in a fast

• growing organisation.

• A collaborative and consultative approach to working with others, able to take

• ownership of challenges or complaints and see them through to resolution.

• An interest in responsible investment, sustainability and ESG (environmental, social & governance) issues will be highly regarded;

• Experience working with large institutional, global financial services organisations would be desirable.

• Must be able to prioritise work and work effectively in a very fast-paced and international business environment.

The PRI is committed to offering flexibility to our employees, both formal (e.g. part-time work) and informal (e.g. a shift in hours to accommodate caring responsibilities). Please talk to us about how we could make this role flexible for you.

We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non-visible disabilities, LGBTQ+ candidates and those who are neurodivergent.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.