Customer Happiness / Support

Skribble

  • Location: Zürich, 60-100%, permanent
  • Closing: 4:07pm, 18th Jul 2022 CEST

Job Description

Be authentic, honest and deliver on your promises - the rest will take care of itself.

Our Mission

Skribble aims to simplify the lives of people and create trust in the digital world. Worldwide. Our mission is to contribute a key element that is intuitive in usage and simple to implement: digital signatures. We advise and support organizations in the implementation of digital signatures, so that we all are better off by trusting more, wasting less time, and safeguarding environmental resources.

The Team

Our team is highly motivated, positive and works closely together. We are growing fast, currently expanding with full power throughout Europe. We are nice, fun-loving people, working on a non-commission basis and strive to make the world a better place: one signature at a time. This culture led to our transformation from a regional Swiss startup to an international scaleup in just three years – eager to continue the ride with the same energy and joy.

Your Contribution

You are the voice of Skribble on the phone, in chat and email. You see every interaction as an opportunity to turn customers into fans by providing them outstanding customer service. Every communication with a customer is a chance for us to improve our product and service. That’s why you do not only provide answers and solve problems but listen carefully to our customers’ needs and ideas. The collected feedback will be addressed regularly with our product, engineering, operations and sales teams to continuously improve the overall Skribble experience.

Your Background

  • Experience in customer service, ideally in an international B2B environment

  • Friends describe you as empathetic, well-organised and approachable

  • You are flexible and enjoy working in a highly dynamic environment

  • You are fluent in English (at least level C1) and German (at least level C1, mother tongue is a plus), other languages are helpful

Our Offering

  • Opportunity to be part of a fast growing tech company with an aspiring and experienced team 

  • A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter

  • Company culture of transparency and self-responsibility

  • Flexibility in the organisation of your working time and place of work

  • Office in Zurich's most innovative workspace within 2 mins walking distance from the Limmat, a great view all over the city and a barista coffee machine

Application Process

At the beginning of the application process we ask you some very personal questions. You'll also find an explanation about the why, what we do with the info and that it is voluntary.

Our application process consists of questions that are evaluated anonymously and randomized by several people independently from each other because we are interested in your skills and experience and do not want to be influenced by factors that are irrelevant to the selection process. CVs are not very informative about people's actual skills. That's why we only look at them in a second step and give them less weight. The written application via the online platform (Applied) is followed by a short telephone interview and two rounds of interviews online and on site with members of the divisional management, the executive board and the board of directors.

In order to ensure anonymity, we ask you to formulate your answers in a way that no conclusions can be drawn about your person. Thank you very much! We look forward to receiving your application.

Skribble explicitly welcomes applications from all genders, people with and without migration experience, and people with and without disabilities.

If you have any questions feel free to get in touch via laura@skribble.com

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 18th Jul 2022

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 18th Jul 2022