• Grade: Senior Program Manager (SPM), North America

• Type: Full-Time (40 hours/week)

• Term: 3 years with the possibility for extension (contingent on continued grant funding)     

• Location: CPI is remote-first. This role would require geographic residency within North America

• Salary: $130,291 - $150,336 USD (mapped to years of experience). Our salaries are benchmarked to the country of residence, please find our scales for 2024 here. To counter pay inequity, salaries at CPI are non-negotiable. 

• Reports to: Susan Nguyen, North America Program Director

• Closing: 5 PM EST July 7, 2024

About the Centre for Public Impact (CPI)

At the Centre for Public Impact, we believe in the potential of government to bring about better outcomes for people. Yet, we have found that the systems, structures, and processes of government today are often not set up to respond to the complex challenges we face as a society. That’s why we have an emerging vision to reimagine government so that it works for everyone. A global not-for-profit organization founded by the Boston Consulting Group, we act as a learning partner for governments, public servants, and the diverse network of changemakers who are leading the charge to reimagine government. We work with them to hold space to collectively make sense of the complex challenges we face and drive meaningful change through learning and experimentation.

Since its founding in 2017, CPI’s North America team has built a rich portfolio of programs that help governments be more humble, human-centered, equitable, and legitimate. We have supported over 2,000 public servants from 200+ local governments, working in partnership with leading philanthropies and social impact organizations. Our team has grown rapidly over the past few years; now 40+ strong, we are passionate, values-oriented changemakers who bring diverse life and professional experiences.

Who are we looking for?

CPI-NA has responded to a Request for Proposal (RFP) that seeks to further the work of the Safe Access for Victims’ Economic Security (SAVES) Center. The SAVES Center is funded by the U.S. Department of Health and Human Services (HHS) and seeks to provide research, training, technical assistance, policy direction, and collaboration guidance to increase safe access to child support, parenting time, and establishment of parentage services for survivors of domestic violence. Pending grant approval, CPI is seeking an outstanding Senior Program Manager to work closely with the rest of the team, dividing your time across partner coordination, programs, people management, and culture building at CPI.

This role would play an essential role in overseeing the day to day management of the SAVES Center, especially in serving as a point-person coordinating technical training and assistance (TTA) for thirteen demonstration sites across the country. The Senior Program Manager will be working in partnership with the Indiana Coalition Against Domestic Violence (ICADV) and the University of North Carolina’s (UNC) Gilling Schools of Global Public Health’s Department of Maternal and Child Health (MCH) to execute the Saves Center RFP. The role requires nuanced knowledge and expertise in domestic violence and understanding of child support systems. A successful candidate will be excited about working closely with survivors and elevating their values, voices, and expertise. This role will require the candidate to be nimble and creative alongside our partners to support the diversity of needs in the 13 demonstration sites and disrupt traditional paradigms. This role requires superior program management, skills in navigating complex programs and building systems change strategies that guide through complexity, experience in managing partners, building engagements that meet partner needs as well as sharing back learnings into the organizations to inform federal policy changes.  

Last and by no means least, we are looking for someone who champions our values at CPI and our commitment to diversity, equity, inclusion and belonging. This person would be joining a team of 35, all working across different programs in service of CPI North America’s strategy. This person should enjoy working in an environment where you learn as you go and are excited to lead in times of ambiguity. 

Core Responsibilities

Programmatic Core Responsibilities

• Provide leadership and direction to ensure alignment with organizational goals and objectives to establish the SAVES Center, the national research hub and clearinghouse for innovative approaches in the domestic violence and child welfare space.

• Serve as the point-of-contact for all thirteen demonstration sites in the SAVES initiative to help develop skills and competency around systems change as well as provide ongoing training and technical assistance as requested by the sites. This will be done in coordination with our partners at ICADV and UNC as well as other components of the SAVES Center. 

• Provide tools, training, and education to enhance sites’ ability to engage people with lived experience in system change efforts and demonstration initiatives. 

• Create and coordinate the creation of resources such as tip sheets, fact sheets, reports, powerpoints, etc. to increase knowledge about topics and issues related to domestic violence and child support.  

• Lead the coordination and management of SAVES-specific initiatives such as the SAVES Webinar Series, which will require collaboration with partner organizations to develop and deliver interactive webinars annually on relevant topics and develop comprehensive resources for each webinar.

• Conduct ongoing rigorous needs assessments to identify sites' requirements for additional resources, training, and support from the SAVES Center, and forge strategic partnerships with key stakeholders.

• Drive efforts to enhance and sustain national training and advocacy initiatives, ensuring all materials are open-sourced for broad accessibility. 

• Oversee information and resource dissemination processes and strategies across various platforms, in partnership with CPI’s communications team and partners. 

• Provide evaluation support and assistance to the demonstration sites on their evaluation efforts and policy analysis and documentation initiatives, as well as offer topical training tailored to the challenges at each site.

• Coordinate and ensure delivery of monthly Learning Community Calls (LCCs) to promote cross-grantee learning and resource sharing, and organize the annual conference for all thirteen sites in Colorado, including logistics, presenter recruitment, and leveraging resources from partner organizations.

• Participate and promote the national identity of the SAVES Center by presenting or coordinating presentations  at conferences such as the National Domestic Violence Conference; the National Training Institute convened by the National Center for Victims of Crime (NCVC); or the International Conference on Sexual Assault, Domestic Violence, and the Cycle of Justice.

• Organize the SAVES Center  annual conference for all thirteen sites, including logistics, presenter recruitment, and leveraging resources from partner organizations.

Personal Development & Commitment to Continuous Learning: 

• Able to take a balcony view of systems in order to innovate and improve over time

• Manages time effectively, sustainably, and strategically to guide end to end management of team priorities

• Engages in regular self-reflection to identify strengths, areas for improvement, and personal goals to understand and get curious about their leadership archetype and its influence on their team. 

• Engages in reflective practice by critically evaluating experiences, projects, and outcomes. Identifying lessons learned, strengths, and areas for improvement, and using these insights to enhance future performance and contribute to organisational effectiveness.

• Actively seeks out learning opportunities and proactively acquire new knowledge and skills to stay up-to-date in a rapidly changing public sector and nonprofit/social impact landscape.

People Development: 

• Uses deep knowledge of workstreams, teams, and role to influence our culture and strategy

• Spends time training and coaching Associates, Senior Associates and Managers, including those outside their individual project teams as appropriate

• Helps others to manage the emotional impact of change - Demonstrating the ability to coach and mentor employees, providing guidance, feedback, and support to help them develop their skills, overcome challenges, and achieve their full potential. 

• Implements performance management processes that are fair, transparent, and objective. 

• Create an environment that fosters ownership, innovation, and accountability, allowing individuals and teams to contribute their best work and grow in their capabilities.

• Effectively managing conflicts within teams, fostering open communication, and facilitating collaboration. 

• Create a culture of consistent feedback with the team, encouraging their professional development, and actively seeking feedback to improve their own leadership practices.

DEIB & Collaborative Working: 

• Able to facilitate inclusive conversations up and across lines cultural and positional differences

• Able to identify and address inequities and choose appropriate interventions to create environments, policies, and practices to ensure diversity, equity, inclusion, belonging, and fairness

• Dedicates time to learning about DEIB and how it informs our mission to embrace, integrate, and adapt to different cultural styles

• Values diversity of thought, inclusivity and belonging for other team members’ experiences and ideas

• Demonstrates empathy for government and the communities they serve to advance DEIB within systems that government influence

• Able to demonstrate emotional intelligence to recognize others’ emotions and perspectives and take them into account

• Ensures programme design approach and team operating norms & plans ongoingly embed DEIB

• Seeks, offers, accepts and takes action on feedback often including upward feedback to disrupt white supremacy workplace culture

• Cultivates a healthy team culture by addressing inequitable group dynamics, seeking to understand how decisions will impact different team members and facilitating transparent decision-making processes

• Creates an inclusive team dynamic that celebrates ways of being, doing, and thinking other than one's own

Thought Leadership & Business Development: 

• Identifies new opportunities to grow or innovate CPI regional and team’s business and influence, including identifying how to expand or scale the programmes, systems, or initiatives they manage where appropriate

• Embraces change and contributes to more effective ways of working at a systems level

• Cultivates and strengthens partnerships with key partners and stakeholders, holding and creating lead relationships

• Partner with Director to contribute to budget development and/or management

Structured Thinking, Organisation, and Programme Management: 

• Able to lead projects independently and confidently from conception to completion

• Manages partners and other stakeholder relationships while managing multiple projects at once.

• Serves as lead contract creator and collaborator with Internal Operations.

• Manages complex tasks, individuals, and stakeholders’ feedback exceptionally and openly

Qualifications: 

CPI is deeply invested in creating an experience of equity, inclusion, and belonging for everyone on our staff. We actively seek to recruit, develop, and retain a team of talented staff that represents diverse backgrounds, perspectives, and lived experiences. We encourage applicants from all backgrounds to apply. This includes candidates that have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity Equity and Inclusion Policy here.

Qualifications: 

• At least 6 - 16+  years of relevant professional experience. CPI welcomes a breadth of experience including, impact, policy, consulting, teaching, social work, or other service-oriented environments

• Exceptional project management and analytical problem-solving  skills

• Significant background in and knowledge of domestic violence, child support, public policy, social services, and racial, ethnic, and gender equity (an equivalent combination of education and experience will be accepted). 

• Ability to lead senior strategic relationships with partners or funders

• Excellent interpersonal skills and demonstrated experience working across differences

• Ability to communicate effectively and manage internal relationships and external senior-level stakeholder relationships

• Experience with federal and state grant management processes

Salary, Benefits, and How To Apply

The salary range for this role is $130,291 - $150,336, annually. At the Centre for Public Impact, we are committed to countering pay inequality and recently completed a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold and therefore, salaries are non-negotiable. Salary rises with experience, which includes work experience, educational experience, and lived experience.

CPI North America offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans for individuals and their families; 401(k) 3% employer contribution without a required employee contribution; $1,500 per year in dedicated professional development funds; generous leave and public holidays; life insurance, short term and long term disability insurance, parental leave and extended illness leave; and a year-end organization-wide closure. 

We are a remote-first workplace and are open to qualified candidates anywhere in the contiguous United States. CPI anticipates this position will require approximately 25% domestic travel with the potential for periods of increased travel.

CPI is deeply invested in creating an experience of equity, inclusion, and belonging for everyone on our staff. We actively seek to recruit, develop, and retain a team of talented staff that represents diverse backgrounds, perspectives, and lived experiences. We encourage applicants from all backgrounds to apply. This includes candidates that have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity Equity and Inclusion Policy here.

CPI is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, caste, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

We are using Applied in order to reduce bias in our hiring process and ensure that we are shortlisting candidates based on their skills and ideas. Please note that we do not ask for a cover letter and instead, the application requires four paragraph-length answers. Please apply by the deadline 5 PM EST July 7, 2024 as the portal closes automatically and we will not be able to reopen it. This position would commence August 2024.