Reports to: Chief Executive

Responsibilities: Grants (£4m annually), Helpline (75,000 calls annually)
Information & Research team, Engagement team

Purpose of role:

• Work with the CEO, SLT (including matrix working with the Director of Impact and Innovation), professional teams and volunteers to ensure the effective direct delivery of the charity’s objectives

• Be a role model to staff and an inspiring leader to your team promoting diversity and inclusion in all decision making

• Build and extend strong partnerships with other charities and intermediaries to maximise the reach and impact of Turn2Us’s mission, shape collective impact approaches and contribute to sector development

• Ensure that accurate insight and analysis of our operating environment is used effectively to continually evolve our service offer so that we are seen as a leader across the sector

• Lead new thinking and nurture new ideas from concept, through pilot into mainstream activity

• Contribute to the collective leadership of the charity, supporting delivery of the business plan and strategy

Key Responsibilities and Accountabilities:

1. Strategy, leadership and relationship management

2. Effective leadership of the Grants, Helpline, Engagement and Information & Research services

3. Project management and cross-team integration

4. Embed a culture of right response to any safeguarding concerns which arise from our work

Duties:

Strategy, leadership and relationship management

• Lead the development and implementation of a strategy and plan for high-quality delivery of services

• Design and measure the impact of relevant programmes and ensure ROI

• Exemplify a desire to lead policy and thought-leadership on poverty and financial exclusion

• Maximise opportunities to partner with other organisations to ensure people receive help at the earliest stage to prevent financial shock becoming a financial crisis

• Deputise for the CEO in their absence

Effective leadership of the Grants, Helpline, Engagement and Information & Research services

• Lead the development and continuous improvement of the grant-making process, from first contact, through application, disbursement and post-grant liaison

• Ensure team ownership of our agreed organisational values and principles to enhance our working culture, working towards a fully diverse and inclusive working environment

• Develop and lead analysis of, and response to, information and insights gained through our Information & Research activity, and/or direct contact via telephone helpline and community volunteers

• Lead the overall coordination of the Engagement Team, including ensuring the development of compelling messaging and strategic partnership building, maximising reach and impact

• Oversee the identification, management and support of partners including charities, agencies, networks, media and corporate partners

• Instigate and manage new partnerships, and actively manage and maximise current partnerships

• Monitor and evaluate all programme activities to improve their impact and provide regular updates to internal and external stakeholders

• Manage and oversee the work of volunteers, whether working as community/visitor volunteers or volunteers embedded with partners/intermediaries

  
  Project management and cross-team integration

• Work collaboratively, internally and externally, to ensure activity and messaging are aligned with organisational priorities and objectives

• Ensure information exchange and knowledge-sharing between and beyond teams

• Lead programme design and innovation, ensuring processes for reporting are efficient and effective; apply learning to drive efficiencies, increase impact and improve future performance

• Work with stakeholders, including experts by experience,to co-create programmes

• Ensure all staff are well informed of organisational objectives and clear on their deliverables against them

Embed a culture of right response to any safeguarding concerns which arise from our work

• Commit to safeguarding as a core element of all the charity’s work

• Highlight the importance of a ‘safeguarding-aware’ culture in the organisation and the sector

• Design and implement an agreed safeguarding action plan for all teams

• Ensure all staff are confident and competent in meeting safeguarding responsibilities

These are the normal duties which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity.

This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change. The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, including the General Data Protection Regulation (GDPR) and charity law.

PERSON SPECIFICATION

EDUCATION & QUALIFICATIONS

Essential

• Relevant qualification or experience gained at a senior level within a comparable role/organisation
  Turn2Us is an Open to All signatory

Desirable

• Affiliation/membership of a relevant sector/professional body

EXPERIENCE & KNOWLEDGE

Essential:

• Substantial experience driving successful partnerships and delivering programmes for the achievement of policy outcomes and public engagement

• Development and implementation of services in an organisation similar in size/complexity, including managing and overseeing staff, volunteers and contractors in a complex organisation

• A track record of innovation and driving change

• Extensive experience of financial management including budget formulation, financial planning, monitoring and control, within tight financial limits in a complex organisation

• Demonstrable success in sponsoring and managing projects

• Effective use of research, analysis of information and data to inform service development

• Experience of collaborative working with colleagues from other disciplines and matrix working across teams

Desirable:

• Lived experience of financial shock/low income

• Experience in managing a grants programme

  
  SKILLS & ATTRIBUTES

Essential

• Ability to influence and advise senior leaders

• Excellent organisational and project management skills

• Demonstrable commitment to timely and effective delivery

• Exceptional stakeholder/partner relationship management skills

• Team-oriented, with a high level of emotional intelligence, awareness of self and ability to respond flexibly to others

• Conflict and negotiation management skills

• Cultural awareness and sensitivity

• Personal values that reflect those of Turn2us –Compassionate, Open, Collaborative, Innovative, Driven.