Refuge - Director of People & Transformation

Cadence Partners

  • Salary: c. £80,000
  • Location: London-based
  • Closing: 3:00pm, 18th Jan 2021 GMT

Job Description

Further information about the role can be found at

RESPONSIBLE TO: Chief Executive, Refuge

RESPONSIBLE FOR: Head of Human Resources and five other team members (HR advisors x 2, administrators x 2, payroll)


To lead the development and implementation of people strategies that support Refuge’s strategy.


Refuge’s workforce consists of over 300 staff and over 100 volunteers across a diverse range of backgrounds, locations and roles. The Director of People:-

  • Leads the development of people strategies and plans to support the overall delivery of Refuge’s objectives;

  • As a member of the Senior Leadership Team is expected to participate fully in, and make a significant contribution to Refuge’s objectives and activities, and;

  • Provides professional advice to the Chief Executive and Board of Trustees on people strategies, policies, best practice, risks and HR governance.


  • Lead the development and delivery of Refuge’s People Strategy, covering the full range of culture and people issues including organisational development; leadership and management development; equality, diversity and inclusion; resource planning; talent management; recognition and reward; pay and benefits; and internal communication, staff and volunteer engagement and morale, and change

  • As a member of the SLT, support and advise the Chief Executive and SLT on culture and people matters, reporting to the Trustees and relevant Board subcommittees where required

  • Ensure that Refuge’s vision, mission and values are communicated and embedded across the organisation, so that it is a fantastic place to work and to volunteer, and that it fulfils its responsibilities in line with current employment and good practice

  • Contribute to Refuge’s overall organisation strategy and plan

  • Demonstrate values-based leadership in all activities and act as an ambassador for Refuge

  • Coach leaders and managers to create and maintain a positive working environment with high morale, engagement and productivity for all (including volunteers)

  • Provide professional and managerial leadership to the Human Resources Department, enabling all team members to fulfil their potential and to provide a comprehensive and professional service to Refuge managers and staff

  • Ensure the accurate and timely collection and analysis of HR metrics and data to inform SLT’s decisions

  • Lead on high profile employee relation matters.



  • Significant human resource experience in a senior leadership role across an appropriately-sized organisation, preferably in the not for profit sector

  • A demonstrable track record of developing and delivering progressive people strategies

  • Proven experience of successful cross-organisational service development and improvement, including supporting organisational change

  • Experience of working effectively and collaboratively as a member of a senior leadership team

  • Experience in building and sustaining effective cross-organisational relationships

  • Excellent working knowledge of current employment legislation

  • Experience of developing and advising on the management of volunteering

  • Experience of implementing an impactful EDI strategy.


  • Ability to lead, inspire and communicate a positive vision and collaborative culture across the organisation

  • Ability to establish professional credibility quickly with colleagues, and to interact effectively with staff at all levels and across all departments

  • Ability to manage personal, budgets and resources in a challenging financial climate, anticipate needs and build organisational capacity

  • Strong organisational and project management skills, and the ability to balance competing pressures, deadlines and demands

  • Ability to manage, coach and motivate staff in a changing environment

  • Ability to model inclusive behaviours and practice


  • An adaptable, collaborative and persuasive leadership style and approach that will inspire the trust and commitment of others, with strong communication, negotiation and influencing skills

  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment

  • A clear passion for Refuge’s commitment to a world where domestic violence is not tolerated.

Removing bias from the hiring process

  • Your application will be blind reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the blind review

Applications closed Mon 18th Jan 2021


Removing bias from the hiring process

  • Your application will be blind reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the blind review

Start your de-biased application