Purpose 

The appraisals team at The Modern House and Inigo works with clients from the point of enquiry to when a house launches on the market. Client Engagement plays a key part in developing relationships with sellers who are new to the company as well as maintaining relationships with longstanding clients. 

This role manages ongoing client conversations at the pre-appraisal and post-appraisal stage to ensure sellers are engaged at every step of the sales process. They represent the brand and communicate our value proposition to prospective clients in response to enquiries but also with regularised email check-ins.  

They also actively research new potential leads from various sources, to build new relationships with potential sellers and those in our industry. This work is done using targeted marketing outreach via written communication, mailers, and telephone, as well as developing new, responsive and flexible methods of communication.  

Client Engagement works closely with the rest of the appraisals team, and in synchrony with the marketing team.  

The Client Engagement core responsibilities are: 

• Clearly and authentically communicating our value proposition to potential clients on the phone and via email  

• Working collaboratively with the appraisals team towards client sales and commercial goals  

• Suggesting and implementing outreach campaigns to re-engage clients already on our database  

• Developing and actioning targeted communication campaigns via post, email and telephone 

• Actively tracking and reporting progress of all lead outreach   

• Recording all relevant lead and property information on our database  

• Engaging with our network, eg developers and architects 

Knowledge & skills 

• Exceptional communication skills: in person, on the phone and in writing 

• Excellent client care and customer service 

• Motivated by commercial targets and to win business  

• Good organiser, time-manager and multi-tasker  

• Ability to prioritise tasks effectively   

• Collaborative; enthusiasm for working collaboratively as part of a team   

• Creative and digitally literate 

• Self-starter and ability to take initiative to generate and execute new campaign ideas  

• Strong architectural design / built environment knowledge and interest   

• Strategic and analytic mindset and/ or experience with KPI reporting 

• Good understanding of UK geography and regionality  

Team 

Client Engagement Reports to the Client Operations Manager 

Rewards & benefits 

• Private Medical Insurance with Vitality (optional) 

• Royal London Pension 

• Generous annual leave 

• Free National Art Pass  

• 'Cultural half days' every quarter 

• Team lunches & socials  

TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.