Impact and Evaluation Manager


The Diana Award is proud to be the only charity set up in memory of Diana, Princess of Wales and her belief that young people have the power to change the world. It’s a big mission but there are two things within it that we focus our charity’s efforts on – young people and change.

Throughout all of our programmes and initiatives ‘change’ for and by young people is central. We all play our part to help realise this vision and our team is diverse in its talents and roles. Day-to-day we can be found working out in the community with young people through our anti-bullying and mentoring initiatives, fundraising, managing our valued corporate partners, providing vital HR and communications support, celebrating young people in memory of Princess Diana and plenty more.

We’re not your typical organisation. From the moment that you join The Diana Award, you’re part of our family. Together, we are united by our shared belief that young people can change the world, and, by our values: passion, collaboration, integrity, ambition and unity.


Over the past 20 years The Diana Award has delivered services to thousands of young people across the UK and beyond, honing our expertise and skills to produce exceptional, high quality interventions that create long lasting change.

As we embark on the next phase of our strategy, we’re looking for an experienced Impact and Evaluation Manager to head up a brand new team within our Programmes' Directorate.

This is a brand new role designed to ensure that evaluation frameworks are embedded across all our programmes, driving data driven decisions, and enabling us to best support the young people we work with. You'll also play a key role in helping us demonstrate our impact, feeding into our policy, advocacy and fundraising work to ensure sustainability and growth.

Reporting to: Director of Programmes

  • Direct Reports: 2 x Impact and Evaluation Coordinators


  • To lead the development of The Diana Award's monitoring and evaluation strategy, ensuring robust frameworks and tools are in place to demonstrate our impact, including clearly defined and measurable outcomes

  • In collaboration with the marketing and comms team, produce reports for a range of internal and external audiences combining narrative, data and analysis

  • To promote a culture of evidence-based practice and use of insights to drive improvements

  • Support colleagues across the organisation as needed, providing advice and guidance on impact and evaluation

  • To lead on the commissioning and management of external evaluators or research teams as required

  • Lead on the development of impact case studies

  • Lead on programme Key Performance Indicators (KPIs) reporting, ensuring results frameworks are updated as required, identifying areas of concern early and flagging them with management for action



  • Masters level or equivalent relevant experience in evaluation or social research techniques

  • Demonstrable experience of qualitative and quantitative research methodologies

  • Highly developed analytical skills, with the ability to apply creative solutions to complex problems

  • Ability to think critically about monitoring, evaluation and learning

  • Highly detail oriented with excellent accuracy

  • Organised and self-motivated with the ability to manage a varied workload within agreed deadlines

  • A proactive and flexible approach with the ability to work independently and act on initiative where appropriate

  • Ability to work collaboratively, while taking a leadership role

  • Excellent interpersonal skills

  • Ability to analyse data and provide meaningful and credible information on short term results and long-term trends

  • Strong influencing skills to ensure that insight is at the heart of decisions


  • Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission

  • A self-starter with the drive, determination and commitment to get things done.

  • Personal integrity and credibility

  • Resilience

  • A ‘can do’ attitude

  • Commitment to self-development

  • Commitment to keeping up to date with key trends/developments in the sector

  • Good judgement

  • Driven to achieve great results

  • Ability to work well under pressure

  • Energetic, flexible, willingness to work outside of ‘normal’ office hours


The Diana Award is committed to building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.

We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.


The Diana Award is committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check. We also ask all staff to undertake safeguarding training when they join us.


Role posted - 2020-07-16T11:21:31Z 12:21pm, 16th Jul 2020 BST