About Fortify Health

Fortify Health exists to create a healthier world where everyone has the micronutrients they need to survive and thrive. We are a GiveWell-funded NGO enabling access to micronutrient-rich wheat flour to reduce and prevent iron deficiency anaemia. With a team of dedicated entrepreneurs, we currently have operations in Maharashtra, Madhya Pradesh, West Bengal and Hyderabad, India. We aim to expand in other states in India in the next three years. 

Fortify Health enables access to micronutrient-rich wheat flour by a) supporting millers who are willing to adopt fortification by proactively removing industry barriers and b) working with state governments to adopt and expand fortification in social safety net programs (with a focus on the Public Distribution System). Complementing our entrepreneurial model, we provide career development opportunities and a wide range of resources to guide the team.

Position Overview

The Operations Specialist will focus on making time, information, and decision processes more effective. The Operations Specialist will work closely with the Chief of Staff and support the implementation of special projects that aim to address operations bottlenecks in the organisation. This role will be hugely supportive in the future of Fortify Health’s impact and will be instrumental in our goal to reach at least 7.7 million people by 2025. 

The Operations Specialist will be analytical, a self-starter, and have excellent verbal and written communication skills across various contexts. They will have the exciting opportunity to bring their own unique experience, emotional intelligence and problem-solving ability to help scale up Fortify Health and achieve its mission.  The Operations Specialist will report to the Chief Of Staff.

Responsibilities and activities

• Provide support to the Associate Director of Operations, and Chief of Staff in project management and execution, such as registering Fortify Health as a charity in the UK and helping implement new information systems. 

• Improve current processes and coordinate organisational procedures for optimised efficiency and productivity.

• Review, design, and execute new policies, systems and processes to improve the organisation's efficiency and employees' well-being.

• Help develop training and inductions and support the team with the changes in systems, policies and processes. 

• Develop a deep understanding of the administrative processes and help our HR Officer, Logistics Officer.

• Help in the documentation of operational processes to improve team coordination and productivity.

• Supporting the operations team to develop strong execution with effective meetings, OKRs, and progress monitoring.

Requirements

• Bachelor’s degree

• 1-3 years of work experience working as a generalist

• Exceptionally strong verbal and written communication skills: ability to engage empathetically, clearly, and openly with various senior stakeholders, C-suite and directors.

• Ability to actively listen to and prioritise key information from different teams and communicate that effectively for decision making

• Excellent organisational skills and ability to work effectively on multiple projects from idea through to execution

• Strong problem-solving skills and ability to innovate effective solutions in challenging situations

• Excellent documentation skills and presentation skills

• Exceptionally high attention to detail

• Fluency in English

Desirable attributes

• Strong preference for fluency in Hindi

• Understanding of the principles of effective altruism 

• Experience working with remote team members

• Enthusiasm about our opportunity to improve people’s lives

Terms of employment:

Contract for one year, renewal by mutual agreement.

If you're not sure about applying because you don't know if you're qualified, we would really love you to apply anyway!