This is an exciting role on the Rocky Mountain Program team that combines summer evacuation coordination and shoulder season program supervision. In the summer, this position works full-time in the evacuation office, supporting courses in the field through logistical, medical, and behavioral issues. In the spring and fall (shoulder) seasons, this position moves into a Program Supervisor role, working directly with field instructor teams in town to ensure program quality and promote high-quality educational experiences.

Key Logistical Information:

• This position is based in Lander, Wyoming USA. Only candidates with established US working rights will be considered. Current NOLS employees globally will be considered.

• There is a strong preference this role to be full-time; though we are open to filling it on a summer-seasonal basis. The full-time benefited role is structured to be 9 months of full-time work, with unpaid time off in the winter months, generally December- February. Where as the summer seasonal un-benefited role would be 4 months from May-August. Please indicate this preference in the application questions.

• Applicants must be at least 21 years of age by the position start date, possess a valid driver’s license, and complete a clear Motor Vehicle Records (MVR) check in alignment with NOLS vehicle insurance coverage.

• Benefits: The full-time benefited role is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.

• Start date: April or May 2024

• Questions: Please contact peopleteam@nols.edu

What does the Evacuation Coordinator & Program Supervisor do?

This is a dynamic job where every day is different! You will get to problem solve, think creatively, and make a big impact on the support that instructors receive both in town and in the field. 

Evacuation Coordinator Responsibilities

• Supervise and coordinate logistics for Rocky Mountain evacuations. Carrying the evacuation phone 24/7 for 3-4 days/nights in a row, and facilitating the experience of evacuated or expelled students with respect, compassion, and accountability.

• Coach instructors in tactics and decisions regarding evacuations, student performance/behavioral issues, and course dynamics.

• Make parent/emergency contact phone calls related to student behavioral issues and/or evacuations. Communicate decision-making and next steps with clarity to emergency contacts. 

• Guide instructors on risk management documentation and decision making; contribute to NOLS Accepted Field Practices updates and development.

• Calculate evacuation expenses for students and submit reports to the NOLS finance department.

• Train field and program staff on all aspects of the Rocky Mountain evacuations such as protocols and procedures, documentation and paperwork, challenging phone conversations.

• Collaborate and work closely together with the Evacuation Manager to create vision and systems for the Evacuation office. 

Program Supervisor Responsibilities:

• Support field faculty in delivering exceptional student experiences by providing growth-oriented briefings, curriculum resources, debriefings, and evaluations.  

• Actively guide and mentor field instructors in their professional development. Apply the NOLS Field Instructor Skills (FIS) in evaluating instructor performance and making recommendations for instructors' work level. Advocate for field instructors and be clear and thorough when making promotion or demotion recommendations.

• Help instructors start their process of working together by facilitating high-quality teambuilds. 

• Contribute to an environment that encourages instructors and students to feel relaxed, supported, and focused going into the field.

• Assist in the management of challenging and complex field and in-town situations pertaining to student, parent, and staff issues.

• Review and organize all course-related paperwork. Write timely and thorough instructor evaluations.  

• Participate in coordinating in-town logistics and schedules with all departments at NOLS Rocky Mountain. 

• Act as a field instructor in the case of injury/illness and possible unavailability of field staff.

• Promote and adhere to NOLS risk management practices.

What makes a great Evacuation Coordinator & Program Supervisor at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Excellent interpersonal and communication skills with the capacity to support instructors, students, and parents during challenging or emergent situations. This includes listening intently, asking curious questions, and maintaining a calm, helpful presence.

• Capability to work independently and as part of a team in a fast-paced and sometimes unpredictable environment.

• Attention to detail, with propensity for effective office systems and top notch organization. 

• Ability to task-switch quickly and maintain pertinent details across competing situations. Ensuring simultaneous situations from the field are managed appropriately and efficiently. 

• Be able to think creatively in relation to field evacuation logistics, student support in town and utilizing team resources. 

• Skill set to execute a high volume of work within a short time period. 

• Desire to work flexible and irregular hours, including weekends and holidays, with a goal of maintaining a 40-hour work week.

• Active field faculty status as a NOLS Hiking “Patrol Leader” or higher preferred.

• Passion for the NOLS mission and what we do. 

In your first 6 months, you will: 

• Contribute to Rocky Mountain Program Team vision and goals for the season and future seasons. 

• Become intimately familiar with Rocky Mountain evacuation procedures and systems.

• Contribute input on bigger-picture projects based on instructor/student needs with the Rocky Mountain Program team and sometimes other stakeholders in Expedition Operations.

• Organize, input, and review risk management paperwork for the summer season.

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

At NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team. 

The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

All you need to do is start the process by clicking on the button at the top right. 

Additional Information

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.