IT Support Specialist

The Sunrise Project

Employment Type Full time fixed term (12 months)
Location Remote · USA Remote; Must be based in the East Coast time zone
Salary $67,019 - $79,188 (USD) see job description for additional benefits
Seniority Junior
  • Closing: 11:59pm, 4th Jun 2024 EDT

Job Description

About Us

Driven by a passion to solve the climate crisis, The Sunrise Project U.S. is a team of experienced change-makers with a mission to scale social movements to drive the global transition beyond fossil fuels. With affiliated programs and staff in Australia and Europe, we have developed a unique model of grant-making and campaigning that supports networks of organizations to drive powerful change towards our mission.

We have a dynamic and nimble organizational culture. We’re serious about supporting our people to thrive as we tackle the urgent climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We take the broadest possible view of diversity and encourage First Nations people, people of color, people living outside of cities, people living with disabilities, neurodiverse, and LGBTQIA+ people to apply. We are continually working on becoming a better workplace for everyone. You can find out more here

Our IT Environment

Our IT infrastructure supports remote access across various locations using Apple hardware and JAMF device management, along with a suite of SaaS tools. This setup ensures our team members can work effectively and securely to advance our mission.

About The Role

The IT Support Specialist is responsible for providing timely and effective technical support to staff, ensuring they can efficiently utilize IT systems to meet their needs. This role involves troubleshooting and resolving issues related to software as a service (SaaS) products, device security, privacy, and managing tools, including device management. The IT Support Specialist will also engage in minor projects, aimed at enhancing the technical environment and improving user experience.

About You

You are an excellent communicator who thrives on helping others maximize their use of IT systems. You are adept at resolving technical issues and enjoy the challenge of learning new technologies. Organized, proactive, and detail-oriented, you are committed to enhancing IT services and security within a dynamic, mission-driven organization.

Key Responsibilities

  • Serve as the initial point of contact for IT support across US/EU time zones, providing secondary support for Australia and Asia Pacific.

  • Manage IT provisioning including onboarding and offboarding processes, account setups, and hardware distribution.

  • Assist in deploying and maintaining Apple Mac systems, and escalate complex repair issues as necessary.

  • Help administer and support JAMF Pro/Protect/Connect, including software distribution, workstation deployment, policy configuration, and maintenance.

  • Support the administration of IT SaaS solutions, ensuring compliance with security policies and effective license management.

  • Assist in the creation and delivery of training sessions and materials to help staff understand and utilize IT resources effectively.

Required skills and experience  

  • Proven experience in IT support, including familiarity with Apple hardware, JAMF device management, and SaaS tools such as Google Workspace, Asana, and Slack.

  • Strong understanding of technical system security and compliance requirements.

  • Excellent communication and interpersonal skills, with a proactive approach to customer service.

  • Ability to work independently and manage multiple priorities in a global IT environment.

  • Analytical skills with the ability to identify and resolve IT issues effectively.


  • Eagerness to learn and grow within the IT field.

  • Experience creating documentation, such as user guides and training materials.

  • Familiarity with the agile manifesto.

  • Understanding of the security, privacy and compliance requirements of technical solutions delivered in the not-for-profit space.

Job Requirements

  • You must have the Right To Work in the United States. The Sunrise Project Inc. cannot sponsor applicants for employment visas.

  • Flexibility to connect across Eastern Time (U.S.), and Central European Time, and Australian Eastern Time time zones as needed (e.g. for weekly meetings, leave back up etc).

  • Employment background checks are required.

How Sunrise supports its staff:

The Sunrise Project Inc. (Sunrise Inc.) is committed to creating a workplace that supports our staff to do their best work and develop professionally. We have the following in place to help us achieve that, noting pro rata will apply for part time staff and/or temporarily appointed-fixed term staff:

  • 100% employer paid health, vision and dental coverage

  • Five weeks of vacation leave

  • Paid Parental Leave that is gender-neutral & inclusive of all types of families, incl. Parental Return To Work & Keeping In Touch Program

  • Life Leave (up to 40 days p.a. for significant personal reasons)

  • Flexible Working Policy

  • Floating public holidays (cultural leave)

  • Employee Assistance Program

  • VIDA - An AI tool to support your health and wellbeing.

  • Generous allowances for:

    • Workspace Benefits incl: Macbook & accessories, initial $2,000 for home workspace and IT equipment + $800 every 2 years + up to $75/mth phone/data/internet.

    • Shared office support

  • Regular all-org and team meetings & retreats

  • Learning & Development Program incl. a professional development budget for you

  • Coaching & manager support with regular 1:1 meetings

  • Annual performance & development reviews with 360 feedback

  • A co-developed work plan to ensure clarity on your role & key responsibilities

  • We provide our staff with a voice on issues that concern them via consultation, eg JEDI caucuses, working groups, slack channels, surveys and meetings.

Removing bias from the hiring process

Applications closed Wed 5th Jun 2024


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Wed 5th Jun 2024