Programme Manager – Innovation & Development

Salary: £52,000 – £55,000 + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid with travel to London on an approximately monthly basis & for some team meetings

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

We are continuing our work following our latest round of funding, and as a result we are now seeking a Programme Manager – Innovation & Development (I&D) to lead high-impact programmes that improve financial inclusion and help shape the future of fair and affordable financial services across the UK.

This role will manage programmes from early shaping and design through to delivery, evaluation and continuous improvement. You’ll work with a broad range of stakeholders including credit unions, delivery partners, regulators, government bodies and financial services organisations.

This is an excellent opportunity for someone with strong programme management experience who enjoys working in complex environments and is motivated by delivering meaningful social impact.

Key Responsibilities

• Lead programmes through the full lifecycle, from shaping and procurement through to delivery, governance and evaluation

• Apply systems-thinking and insight-led approaches to refine programmes and improve outcomes

• Manage programme governance, reporting, risk, delivery partners and procurement activity

• Support agile and iterative programme development, adapting approaches as new insight emerges

• Build strong relationships with stakeholders across financial services, government, civil society and the credit union sector

• Collaborate and influence effectively to support successful programme delivery and sector-wide solutions

• Contribute to a collaborative, inclusive and high-performing culture while role modelling Fair4All Finance’s values

• Support effective programme budgeting, operational delivery and supplier management

 Essential experience & qualifications:

• Experience leading and delivering large-scale or complex programmes

• Strong programme management capability across governance, procurement, risk and evaluation

• Demonstrable understanding of financial products and services

• Commercial awareness and understanding of sustainable product delivery

• Excellent stakeholder management, communication and organisational skills

• Experience managing multiple priorities and working effectively in ambiguity

Desirable experience

• Experience working with credit unions or community finance organisations

• Experience engaging with regulators, government or financial services stakeholders

• Experience developing services or products for customers in vulnerable financial circumstances

• Experience leading people, teams or cross-functional delivery groups

Person Profile

• Passionate about improving financial inclusion and creating fairer outcomes

• Organised, proactive and comfortable working across multiple complex programmes

• Collaborative and confident building relationships with a wide range of stakeholders

• Curious, adaptable and comfortable working in evolving environments

• Values-driven and aligned to Fair4All Finance’s Fair, Inclusive, Bold, Compassionate and Collaborative values>

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector. 

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member. 

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.  

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk. 

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Monday 1st June.

For informal enquiries, or if you have any technical issue with your application, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses to our ‘sift’ questions.

Due to the nature of our work successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK and not require sponsorship at any point now, or in the future.