Regulatory Hub Intelligence Officer

Equality and Human Rights Commission

  • Team: Regulatory Hub Intelligence Team
  • Grade: Associate
  • Salary: £24,296.12 (pending a pay award for 2022/23).
  • Location: Manchester, Cardiff, Glasgow. With occasional travel to other locations to meet business needs.
  • Closing: 11:59pm, 11th Sep 2022 BST

Job Description

About us

We are Britain’s national equality regulator and a United Nations accredited ‘A status’ national human rights institution.

We uphold people’s rights without fear or favour. We use the full force of our legal powers to defend people from unfair or unequal treatment and to challenge breaches of the law. We advise on developing laws and provide guidance, training and support to enable compliance.

We bring people together to create change. We work with employers, governments and a wide range of organisations, to promote understanding of equality and human rights and we support them to make improvements in practice.

Our new strategy for 2022-25 gives us a strong platform to show that we will use our powers to protect and promote equality and human rights, and that we have identified the main challenges in society where we can make a difference in our role as a regulator.

Overview of the role and responsibilities

The Equality and Human Rights Commission has an ambitious new strategy, focusing our resources on where we can make a real, lasting difference to people’s lives across Britain. We will use our powers to tackle unlawful discrimination, improve equality outcomes and protect and promote human rights. As a regulator, we have a strong set of powers and levers, and our aim is to use all of these to the greatest possible effect, across the most challenging issues facing Britain today. These range from upholding rights and equality in health and social care, against the context of the inequalities exposed and exacerbated by the pandemic, to addressing the growing equality and human rights impact of digital services and artificial intelligence so that people are not left behind as services move online, or unlawfully discriminated against by automated decision making.

To ensure we fulfil the ambitions in our new strategy, we continue to develop and strengthen our regulatory model and we’re investing in building our regulatory capability. We want to constantly learn about and improve how we regulate most effectively, and we are committed to the continuing growth and development of our teams. Working with us should enable colleagues to develop and deepen their knowledge of and expertise in equality and human rights law, as well their skills and confidence as regulators.

This is a new role within a small Intelligence Team who are predominantly based in Manchester.

Working as an Intelligence Officer you will be leading on the assessment of information and recording of intelligence from a wide variety of teams and sources.  You will take the lead in maintaining a central repository of intelligence which you will use to identify issues for regulatory activity and respond to requests from across the Commission.  You will be responsible for identifying trends and gaps in intelligence and work closely with the wider team to develop proposals for regulatory activity for presentation to decision makers.     

You will need to fulfil this role in a way that is in keeping with our values of fairness, dignity and respect. The role involves a high degree of accountability, initiative and resilience.

You will:

  • Identify and assess incoming information from a wide variety of sources to generate intelligence about equality and human rights issues

  • Input into, maintain and probe a central repository of intelligence

  • Use intelligence to identify issues for regulatory activity, undertaking further research where appropriate

  • Support the development of proposals for regulatory activity, ensuring that intelligence is used appropriately

  • Ensure intelligence gaps are highlighted to senior colleagues

  • Represent the Intelligence Team at internal meetings

  • Support colleagues in the wider team to embed new ways of working

  • Regularly engage with outward facing teams across the Commission, including Communications and Policy

  • Undertake any other duties within the scope of the grade and within the limits of skill, competence and training

Team Responsibilities

The Intelligence Team sits within the newly formed Regulatory Hub which has brought together the Commission’s Compliance and Legal teams within a single network.  Since its establishment, the Intelligence Team has been working hard to embed an intelligence-led approach to regulatory activity across England, Scotland and Wales.  

The Intelligence Team is a small team with significant responsibilities.  It is responsible for collating, assessing and recording information about equality and human rights issues from a wide variety of sources.  The resulting intelligence is then used to identify issues for regulatory activity; from enforcement action to compliance and monitoring activities.

Knowledge, Skills and Experience

This role requires a systematic and meticulous approach.  You will enjoy working with a high level of attention to detail, taking ownership for a specific process and being the first point of contact for associated queries.  You will have the ability to summarise and communicate findings clearly to others. 

You will need to have the confidence of your key stakeholders within the Regulatory Hub and be able to work productively with them to support the embedding of new ways of working; remaining resilient when faced with challenges.

Knowledge, Skills and Experience required include


  • Proven data gathering experience

  • Able to demonstrate strong attention to detail in the recording and review of information and/or intelligence

  • Strong analytical skills to evaluate large amounts of complex information and identify trends and emerging issues.

  • Excellent communication skills (e.g. written documents, presentations, etc)

  • Able to manage own workload and deliver tasks within agreed timescales

  • Able to develop and maintain strong stakeholder relationships


  • Experience of working with intelligence in the regulatory sector


In addition to a competitive salary, we offer a range of benefits including flexible working patterns, 30 days annual leave plus 8 bank holidays (full time FTE), access to the Civil Service Pension Scheme and partnership pension schemes, and enhanced parental leave benefits. More information can be found in the candidate pack.

How to apply

If this sounds like the role for you, please review the attached Candidate Pack for more information and submit your application today!

If you have any questions, please contact Helen Farmer – or 0161 829 8145.

Guaranteed Interview Scheme

The Equality and Human Rights Commission is an accredited Disability Confident Leader and operates a Guaranteed Interview Scheme (GIS) for candidates with a disability.

Should you wish to apply under our Guaranteed Interview Scheme or request a reasonable adjustment, please indicate this in your application.  

If you require an alternative accessible version of the application form or wish to discuss your application or reasonable adjustment  – please contact us by email at or by telephone on 0161 829 8100.

Diversity in our workforce

At the Commission, we are proud of our respectful workplace that values the contribution of all our staff, whatever their background.  We do not tolerate discrimination or harassment. Our recruitment decisions are based on fair, open competition, with appointment on merit. We welcome applications from everyone to ensure we achieve a balanced representation in our workforce in all grades.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Applications closed Sun 11th Sep 2022


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Applications closed Sun 11th Sep 2022