Do you want to use your Digital Project Management skills to help us redevelop and launch our new website? We are currently searching for an experienced Digital Project Manager to join our Digital & Design Team.

Turn2us is a national charity that provides practical information and support to people who are struggling with money. We work alongside those who have experienced not having enough money to live on to develop resources and tools that help people cope with life-changing events such as job loss, illness, or bereavement.  

We provide digital tools and information, enabling us to reach people at scale, to provide the means for people who are on low incomes to find information on their personal circumstances. This empowers them to make informed decisions on how to improve their income to enable them to thrive. 

We are currently in the process of redeveloping our main website www.turn2us.org.uk and are looking for a Digital Project Manager to lead a multidisciplinary agile team from discovery through to launch.  This is an exciting project, working across the organisation with the product owners, developers and the wider digital team on planning, reporting and resource scheduling.   

You will work in a passionate, supportive team of subject matter experts, developers and designers. You will also have the opportunity to develop your coaching skills to improve Turn2us’ project management practices. 

Job Description:

Job Title: Digital Project Manager

Department: Digital and Design

Reports to: Head of Digital and Design

Contract: 1 year fixed term contract

Location: Head Office in London, W6 with opportunities for flexible working

Purpose of the Role:

You will be responsible for the project planning and delivery of Turn2us’ website redevelopment project. We are currently redeveloping our website and you will be responsible for Project Managing the delivery of the project from discovery, through to build and launch.

You will lead the multidisciplinary Agile team throughout the project, working with the Product Owner and the wider digital team on planning, reporting and resource scheduling.

Key Duties:

1) Lead agile teams through the iterative delivery of Turn2us digital products:

• Work closely with Product Owner to ensure the Agile process works effectively within the overall project objectives and goals.

• Put in place key meetings within the Agile cycle and lead project meetings and facilitate workshops as required.

• Work closely with the development team, including internal colleagues and external development agency to create user stories and tickets for the product backlog.

• Ensure the product is delivered in line with the vision and roadmap.

• Ensure there is a clear product roadmap and delivery plan and that the product vision and outcomes are clearly communicated and agreed across the project team and key stakeholders.

• Ensure the product is co-produced with people who have a lived experience of poverty to help define and develop requirements for the new product.

• Collaboratively plan for the incremental delivery of the product over a series of sprints.

• Ensure the product is delivered in line with good practice accessibility and usability guidelines and the Turn2us values.

• Assist the development team in sprint completion by ensuring stories/bugs are in the correct status.

• Provide project leadership and motivation to ensure team/suppliers are fully engaged, supported, and working effectively; acknowledging positive contributions and addressing performance improvements required. Escalate any issues or blockers to the Senior Product Manager.

2) Ensure that requirements and acceptance criteria are clearly defined and documented:

• Work closely with the Product Owner and project team to ensure detailed feature and capability requirements are clearly defined.

• Working with the Product Owner, prioritise requirements and features for development.

• Develop key documentation using online systems where appropriate (Jira/Trello) to monitor and track progress, manage changes, and communicate project performance.

• Ensure that detailed user stories and acceptance criteria are produced as part of the product delivery process.

3) Report and disseminate progress and findings, managing risks and issues:

• Provide regular progress and insight reports to the key stakeholders.

• Identify and monitor project risks and issues, developing mitigating actions and escalate as appropriate.

• Disseminate the findings from user testing and research, working with colleagues across the charity, project funders and partner charities.

4) Manage project schedules, scope, budget, and team workload:

• Co-ordinate staff engaged in the project, managing, and protecting project team members’ time in line with other organisational priorities.

• Manage the budget, setting up systems to monitor the day-to-day income and expenditure relating to the work.

• Provide matrix/project management support, Agile project management coaching and support to delivery teams.

• Capture key information including high level objectives, benefits, risks, dependencies, scope, resources, and costs.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible, and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification:

Skills:

• Agile/SCRUM training/experience in digital project management and life-cycle management.

• Strong understanding of user experience design and research techniques.

• Ability to plan, prioritise and deliver complex digital products to agreed deadlines and costs.

• Setting KPIs, monitoring progress against targets, applying insights and knowledge to improve future performance.

• Interpersonal skills, demonstrating tact and negotiating sensitively, building networks and shared goals.

• Embedding new processes and functions within an organisation.

• Ability to build effective, productive working relationships with co-production partners, suppliers, funders, and stakeholders.

• Excellent written and verbal communication skills, with an ability to communicate and present with confidence to a wide range of individuals and organisations.

• Ability to manage budgets and financial transactions such as approving invoices and tracking expenditure.

Knowledge:

• An understanding and commitment to promote equity, diversity, and inclusion.

• Broad knowledge of the scope of the charity sector.

• Broad knowledge of the welfare benefits system and grant giving sector would be helpful, but not essential.

Experience:

• Experience of project management of digital products.

• Experience of engaging with people at all levels and working collaboratively with colleagues, funders, suppliers, and key stakeholders.

• Experience of using project management tools such as Jira, Trello, and Slack.

• Experience of managing an income and expenditure budget.

• Ability to manage suppliers.

Personal Attributes:

• An understanding and commitment to promote equal opportunities and diversity.

• Excellent oral, written and editing communication skills.

• A positive and energetic approach to problem solving.

• A commitment to high standards of work and customer care.

• Highly motivated with an ability to work on own initiative and work proactively in key areas of responsibility.

• A team player, supportive of and interested in colleagues and key stakeholders.

• Solutions-focused, pragmatic and collaborative in your approach, with an excellent attention to detail.