Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? If so we would love to hear from you.

We are the ombudsman service that deals with complaints from higher education service users and we are looking to recruit talented people into our team.

The Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service we offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that our reviews run smoothly, keeping cases up to date and making sure we receive all the information we need. You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

The job and person specification can be found here and you can find more information about applying and working with us on our website.

Application and Selection

At the OIA we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team.

Candidates should be aware that we are utilising generative AI (via BeApplied), to review candidates’ use of AI within applications. Any use of AI detected within your application will be flagged and may affect the progress of your application.

Interviews will be held remotely via MS Teams weeks commencing 7th and 13th April 2026.

All successful candidates will start at the salary point shown and this is non-negotiable. Minimum office attendance of one day a week is mandatory and more attendance will be required during your probationary period (6 months).

If you need any adjustments to this process because of a health condition or disability please contact the recruitment team.