About the role

We know kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident and empowered to do that. A new training contract with the Department for Education will support this outcome.

This role is pivotal in supporting kinship carers to understand what being a kinship carer actually means, what choices are available to them and how to access the information and advice they need for their kinship families in England.

You’ll join a new team – Advice, Training and Information who will be resolute about creating a positive and impactful learning experience for all kinship carers in England. A strong facilitator and communicator, you will need to be great at presenting content to kinship carers. You’ll need to calm under pressure and able to deliver exceptional in person workshops and training to small and large audiences.

This role is core member of our Training team responsible for the delivery and facilitation of our in person and online workshops for kinship carers alongside colleagues some of whom have lived experience of kinship care. There will be a lot of delivery in person and online to reach kinship carers across England and individual and team targets to be met as part of this high-profile contract.

You’ll need to be a confident, experienced facilitator with exceptional communication skills. You’ll have a creative, energetic and determined approach to providing engaging and interactive experiences for participants and you’ll understand how people take on information and be able to differentiate your style to respond to a wide variety of needs.

On a practical level you’ll be confident and organised in your approach, be calm under pressure, and be equally comfortable facilitating sessions in person and online to large and small audiences. You’ll be confident using technology including Zoom and be familiar and at ease using a wide range of tools and techniques relevant to both online and in person learning.

As part of this new training service, you’ll receive all the training and development to support you to succeed in this role. This may include overnight stays as part of induction and training. This is a role that will need to travel and we’re happy to discuss how this could work best if you have kinship caring responsibilities. You will not be responsible for logistics.

Key responsibilities:

• Co-facilitate exceptional in person roadshows for kinship carers (16 over a 12-month period)

• Co-facilitate an annual programme of exceptional online workshops for kinship carers.

• Facilitate in person a series of workshops for Kinship peer support groups.

• Effectively facilitate roundtable discussions (as part of the roadshow format).

• Develop interactive and engaging workshops both online and in person recognising and utilising the unique aspects of both environments.

• Ensure consistent approach across all delivery, following manualisation processes.

• Ensure KPIs for service delivery (including feedback and evaluation) are met including kinship carer experiences (90% service user satisfaction).

• Support consultation events with kinship carers as part of co-design approach to continuous improvement.

• Confident and frictionless use of Zoom (including breakout rooms and other tools) and a range of techniques to deliver a high-quality online training experiences.

• Confident use of technology and range of techniques to deliver high-quality in person training experiences.

• Take accountability for using Salesforce effectively as our case management system to support service delivery learning, high performance and evaluation.

• Ensure excellent administration in your delivery, keeping to deadlines

• Act in the best interest of Kinship and the families we support.

• Maintain and contribute up to date understanding of kinship care.

• Contribute to a learning culture and an environment of creative thinking.

• Actively contribute to a delivering high performance across the team.