Start Date - As soon as possible

Location - Milton Keynes, London or Oxford

 About us:

Are you looking to start and develop your career in one of the world’s largest research organisations? We are looking to grow our talented team of mystery shopping specialists and looking for a Graduate Research Executive to support the success of our dedicated Client Success team in terms of building the relationships with clients’ businesses, adding value, and delivering impact from our mystery shopping programmes.

Our team of experts have a wealth of knowledge and some tried and tested approaches that we use in our mystery shopping programmes and analysis. In this team, no two projects are the same, so we thrive on being creative, challenging each other, and working as a team to design something that delivers precisely what our internal and external clients need. This highly collaborative way of working means that you can make a valuable contribution from the very beginning of your career, and will continue to learn and develop for many years. We proud to help our clients size, measure and drive improved performance across their sales channels such as physical locations, contact centres, and digital purchases.

YOUR ROLE:

As a Graduate Research Executive, you will be joining our specialist mystery shopping Client Success team working on live commercial projects. The team take a very ‘hands on’ approach to the management of each mystery shopping project, which means being intimately involved with all project processes from data collection, though data processing, data quality and reporting. The management and ongoing improvement of these processes forms a big part of what we do. In this role, you will:

• Support the Client Success team in the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to the client’s quality standards.

• Day-to-day management of the project data flow, carrying out crucial quality checks and resolving queries from the various internal teams including mystery shoppers and operations.

• Work closely with and support our internal operations teams to proactively identify and methodically resolve problems, implement solutions or changes to consistently improve the project outputs, efficiency and impact.

• Actively participate in managing the client relationship, working directly with our client’s stakeholders, participating in regular meetings and taking a proactive approach to developing knowledge of the client’s business.

• Supporting with analysing large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients.

• Prepare monthly and quarterly PowerPoint and Excel outputs for each project and support the team in checking outputs from across our other projects.

ABOUT YOU:

To be successful in this role you will need an interest in Mystery Shopping or Market Research, and the following skills and experience:

• Excellent attention to detail

• Ability to confidently work with and analyse large datasets to identify the story from the data.

• Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements.

• Proactive, independent and a self starter. You stay cool under pressure and contribute to our very positive team culture!

• A desire to work closely with clients and become an expert in their business and the industry.

• Strong organisational and time management skills.

• A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”

• Strong Office skills including Word, Excel and PowerPoint.

OUR OFFER:

Our Generation Ipsos programme provides a comprehensive foundation in research and its application in a commercial environment. You’ll be trained in client management, project management and the finer details of research including methodologies, sampling, weighting and ethics. You’ll learn through real life, hands-on experience, webinars, seminars and specialist workshops. We’ll provide you with dedicated training designed to achieve the industry recognised Market Research Society (MRS) Advanced Certificate Accreditation. 

Having a flexible working culture where we support our colleagues and celebrate our successes is important to us.  We invest our time in you and you’ll benefit from working alongside our expert teams.  Your manager will help you set goals to achieve your personal objectives throughout the year and help you achieve these. And the fun stuff …

• 25 days’ holiday which increases over time to 30 days, plus an extra day for your birthday

• 4pm finish on a Friday

• Annual summer and All Staff events

• Team Christmas parties

• Season ticket loan

A huge variety of benefits e.g. pension contributions, income protection, winter flu jabs, eye care vouchers, online and high street discounts, industry-leading paternity and maternity benefits

Applications will close at 9.00am Friday 8th April but we may close early if we receive a high volume of applications, so we encourage you to please apply as soon as possible, if you are interested! Those who are successful at the application stage will be progressed to a gamified test and virtual video interview.  We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

We understand the importance of commitments you may have outside of work, and we consider all flexible working applications - please highlight what you are looking for when you make your application.