Diversity is a reality. Inclusion is a choice.™  

Included is a consultancy that brings together smart people who care about diversity and inclusion (D&I) in order to establish more inclusive organisations.

Included builds inclusive cultures through developing leadership and re-engineering systems and processes. We positively disrupt the Boardroom in corporations, academia, media and government. We achieve measurable change - greater representation (diversity) and more conscious decision-making (inclusion) to benefit individuals, organisations and the world at large. Our work covers five areas:

1. Strategy: we work directly with CEOs and HR Directors to make D&I part of corporate strategy

2. Data: we design, model and measure inclusion to permit more accurate interventions

3. Governance: we observe and improve corporate decision making across all levels of the organisation

4. Leadership: we deliver keynotes, hackathons and our full Inclusive Leadership programme to reframe inclusion as a personal leadership responsibility

5. Systems: we de-bias critical business processes such as recruitment and procurement

Included was founded as a legacy of the London 2012 Olympics and Paralympics and our people are passionate about benefitting the clients we work with. They range from world-renowned tech and finance companies to universities, charities and TV companies. Whilst a significant proportion of our clientele are based in London and the UK, we work internationally. Included creates real impact - we are a start-up with big ambition and want to achieve even more.

Role

As the Client Solutions Executive at Included, you will be at the forefront of our mission, working to expand our client base and enhance our market presence. This dynamic role involves proactively building relationships, responding to tenders and proposal requests, and preparing compelling pitches. You will collaborate closely with the Director of Client Solutions to develop meaningful connections with our diverse and exciting clients across multiple industries and sectors, helping them realise their inclusion goals.

This is a new role at Included, offering you the unique opportunity to bring our Go-to-Market strategy to life. Your creative ideas and strategic thinking will be pivotal in supporting our commercial growth and shaping the future of our client solutions. As a Client Solutions Executive you will assist our journey towards making a significant impact in the world of diversity and inclusion.

Responsibilities

· Client Solutions: Support the Included team to deliver against quarterly revenue targets through supporting strategic account management.

· Tenders and pitches: Develop bespoke tender responses, proposals and pitches. Input into contracts and make commercial recommendations.

· Sales Pipeline:  Contribute to the sales pipeline process, from start to finish, establish key contacts across target sectors, update the CRM system and lead on reporting key sales KPIs and metrics for the business.

· Stakeholders: Cultivate meaningful, lasting relationships with clients, partners, and stakeholders, ensuring high levels of satisfaction and engagement.

· Commercial strategy:  Support the Director of Client Solutions, in the planning and execution of  a new marketing and sales strategy to support the vision and ambitions of the business.

· Solutions: Support the wider Included team in delivering excellence in the products we design, innovate and deliver. Work closely with consultants to ensure projects are delivered and invoiced on schedule.

· Expertise: Be plugged in and represent Included at industry events and forums. Develop an understanding of the competitive landscape and trends in order to react strategically.

· Marketing: Support and execute our Marketing workstreams various aspects from PR agency to digital and social media operations (LinkedIn, Facebook, Twitter, others).

· Events: Organise and support client-centric events such as roundtables, virtual webinars and networking.

Candidate

· Passionate Advocate for Inclusion: You have a deep commitment to equity, diversity and inclusion (EDI) and understand its transformative power for organisations and society.

· Proven Business Development Expertise: You bring a strong background in business development, including brand positioning, negotiations, pipeline growth, and delivery, along with proficient CRM system usage.

· Sales and Marketing: With a track record of meeting or exceeding targets, you have demonstrated experience in business development, sales, marketing, or a related field.

· Exceptional Communicator: Your verbal and written communication skills are top-notch, enabling you to craft compelling proposals and deliver persuasive presentations.

· Commercially Savvy: You possess keen commercial acumen, making strategic decisions that drive business success.

· Relationships: You excel at managing clientand stakeholder relationships, deepening connections with empathy and handling difficult conversations with positively.

· Collaborative Team Player: You thrive both independently and as part of a team, bringing reliability, collaboration, and a proactive approach to your work.

· Continuous Improvement: You are dedicated to consistently enhancing our client experience, always seeking ways to deliver excellence and innovate.

Why you should apply

· We genuinely live our values - Courage to be disruptive (Speak truth unto power), Restless and tenacious (Achieve the highest standards) and Dare to be different (Be yourself, flex your role, have fun).

· We provide a flexible work environment to allow all employees to perform at their best – Included is a virtual team and all benefit by working from home and at our flexible work spaces.  This offers flexibility, minimal travel costs and a chance to work your contracted hours around your lifestyle.

· Collaborative Included support and accelerated professional development.  We are in touch daily, meet regularly via MS Teams, and hold regular team meetings and socials, both virtually and in person.

· We offer the opportunity to work with world-class clients at a senior level and impact Executive decision-making.

· As an agile and growing team, your career is what you make it. There is opportunity for you to learn and grow at Included.

We believe in inclusion and actively work towards being an equal opportunities employer

Given our purpose and the nature of our work, we are as passionate about creating a diverse and inclusive environment for our own people as we are for our clients. This means creating a space in which every member of our team is psychologically safe to challenge productively and positively, and to bring their unique lived experience, expertise and talent to work each day. 

We actively recruit from as wide a pool as possible, particularly welcoming applicants from marginalised communities. We think and care deeply about social background, race and ethnicity, sexual orientation, disability, gender identity, and other forms of diversity.

Our commitment to reasonable adjustments begins at the application stage. If you need any assistance to support your application please contact us via email info@included.com.