Sales Advisor

Full-time, permanent contract

Reporting to: Sales Team Manager

London office (with some remote working   & travel) 

Primary Objectives

The Sales Advisor is responsible for managing the client relationship from on the market to completion, and is instrumental in maximising revenue for the business through managing a portfolio of homes. Providing the highest level of customer service, the Sales Advisor creates promoters of the company through each interaction and ensures sales are compliant with regulations and industry standards. Securing revenue and return business through a knowledgeable and creative approach to managing interest, negotiations and conveyancing.  

Key Accountabilities

Provide a professional, transparent and streamlined customer experience to create promoters of the brand in pursuit of building our community and return customers. Tracked through NPS scores and feedback. 

Maximise revenue through exchanges from your portfolio of homes, underpinned by a creative, commercial approach. Measured against target and tracked quarterly / annually. 

Progress sales as efficiently as possible. Measured by no. days OTM > SSTC & SSTC > exchange, and bench-marked against company goals. 

With integrity and tenacity, negotiating the best offer for your client in the market conditions.  

Represent the brand by being well-presented, articulate, design literate and knowledgeable about the UK property market. 

Implement strategies to support company goals including reviewing marketing approach, strategic withdrawals and minimising fall throughs.  

Teamwork: Contribute to the knowledge base of your team by sharing your learned experience and make proactive suggestions in pursuit of continuous improvement. Covering colleagues’ work in their absence. 

Ensure we meet ethical and legal standards (anti-money laundering and GDPR); capture and log this essential information in a timely and accurate manner. Consideration of the personal and sensitive information we handle. Escalating concerns to someone senior and avoid penalties. 

Knowledge and Skills 

We encourage applications from a wide range of backgrounds. Demonstrable experience in all areas of the ‘essential’ category is necessary. 

Essential

• Relationship management, customer service 

• Commercial acumen; motivated by targets 

• Highly organised, conscientious. Able to re-prioritise and multi-task 

• Excellent verbal and written communication 

• Negotiation founded in honesty and integrity 

• Adaptable and dynamic approach to suit client needs 

• Passion for architecture, design and the homes we live in 

• Understand the importance of integrity and compliance with industry standards 

Desirable

• Estate agency or other relevant sales experience  

• Empathy and patience 

• Collaborative team player 

• Pragmatic tenacity 

• Proactive and self-starting 

• UK driving license 

Decision-making and influence

The Sales Advisor uses their expertise to manage their portfolio to the most beneficial outcome. To do this, they must possess a strong knowledge of company policies, best practice and legal obligations that enable them to deal with a breadth of situations that arise under their management. Communication is crucial to achieving success. 

Sales Advisors manage their sales to the most beneficial outcome for the seller and business. Including: 

• Negotiating and presenting offers 

• Fee changes or proposals to be ratified with colleagues 

• Proof and source of funds, AML 

• Price and marketing strategy 

• Conveyancing negotiation 

Clients are allocated by line manager and the Sales Advisor manages their day-to-day workload. Output is regularly monitored, and reviewed, by the line manager.

The most challenging parts of the role include managing a high volume of sales and balancing competing interests of multiple parties, and remaining calm and neutral throughout. Similarly, maintaining productive relationships if a sale moves more slowly than desired. The role relies on proactively making connections between clients and buyers, and having the tenacity and commercial adaptability to find solutions during transactions.  

The nature of the role means that independent, self-starter working is as important as teamwork and collaboration, and they should be enjoyed equally. 

The client-facing, customer service nature of the role requires high levels of communication with colleagues as well as clients, meaning that office attendance is required.

Travelling across the country to meet clients means that occasional remote working is necessary. 

The Modern House is proud to provide equal opportunities to all. Every role is open to all individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

The deadline to apply for this role is Sunday 12 November.