Role outline and purpose

Network Services Co-ordinators play a critical role in the delivery of central services to food banks in Trussell’s network.  The Network Services teams fulfils three vital functions for Trussell; answering public and food bank enquiries, delivering projects for food bank operations, and providing guidance and training on food bank facing platforms.  The  co-ordinator role is vital to Trussell’s delivery of high-quality services and information both for network members and for other enquirers.

Role responsibilities

·       Provide technical and operational support to the network on a variety of food bank facing platforms, including creating and maintaining resources, guidance documents and training for all food bank personnel. 

·       Compose and send communications and messages to the food bank network.

·       Analyse and report on operational data sets, reporting to other teams in Trussell and external partners.

·       Lead and manage operational projects, including working with external partners and stakeholders from across Trussell.

·       Reply to public enquiries and complaints from members of the public.

Person Specification

Technical skills and minimum knowledge:

·       Using technical systems such as Wordpress, CRMs, databases etc

·       Managing projects and / or understanding of project management principles.

·       Customer facing skills, answering enquiries and demonstrating effective communication.

·       The ability to write concise and engaging communications and resources.

·       Utilising feedback and data sets to make decisions.

Behaviours and competencies:

·       Can communicate effectively and compassionately with a range of different people and stakeholders and using influencing skills.

·       Ability to balance competing priorities and work to tight deadlines, organising their own workload with limited supervision.

·       Demonstrate a commitment to the values of Trussell.

·       Demonstrates empathy for people from disadvantage, marginalised or socially-excluded backgrounds.

Key Stakeholders

·       Food banks

·       Operations – Area Managers, the Pathfinder Team and wider Network Support & Grant Giving department

·       Volunteering

·       The Corporate Partnerships

·       Brand and Marketing

·       Learning and Development

·       Strategic Communications