Strategic Communications Senior Manager

Salary: £58,000 - £64,000+ excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London (Aldgate East)/Hybrid with an expectation to attend our London office approximately once per week, and at other times for client meetings and networking events; with flexibility on working from home at other times

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

We are continuing our work following our latest round of funding, and as a result we are now seeking a Strategic Communications Senior Manager to lead the development and delivery of our organisation-wide communications and engagement strategy.

The Senior Comms Strategic Manager is is a pivotal role, shaping how we influence and engage stakeholders across financial services, government, regulators, social investors and civil society to improve the financial wellbeing of people in vulnerable circumstances. Working within a small, collaborative and purpose-led organisation, you will combine strategic oversight with hands-on delivery to ensure our communications are clear, consistent, impactful and aligned with our mission and values.

You will guide colleagues across the organisation to communicate effectively, strengthen our communications capability through systems and templates, and play a key role in building understanding, support and momentum for financial inclusion across the financial services system.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities

• Lead the ongoing development and delivery of Fair4All Finance’s communications and engagement strategy, aligned to organisational priorities.

• Shape and deliver communications that influence key stakeholders across financial services, government, regulators, social investment and civil society.

• Lead the production of high-quality publications, reports and evidence outputs that communicate learning and impact.

• Develop and distribute engaging content across digital and offline channels.

• Act as guardian of Fair4All Finance’s brand, tone of voice and visual identity.

• Oversee social media channels (LinkedIn and X/Twitter) and manage the organisation’s website, improving content and performance.

• Lead media relations activity and support senior colleagues with media interviews, speaking engagements and strategic messaging.

• Plan and deliver stakeholder events (online and in person).

• Line-manage and develop a small communications team, building capability and sharing best practice.

• Assess communications effectiveness and ensure activity delivers value for money.

Essential experience & qualifications:

• Proven experience designing and delivering impactful communications as part of an organisation-wide strategy.

• Excellent copywriting, editing and proofreading skills, with the ability to adapt tone and style for different audiences and channels.

• Strong stakeholder engagement and relationship-building skills, including experience supporting senior leaders.

• Experience of media relations, including building journalist relationships and securing national-level coverage.

• Ability to translate complex evidence, insights and data into clear, compelling narratives.

• Strong digital communications capability, including oversight of websites, social media and content performance.

• Ability to balance strategic planning with hands-on delivery, often to tight deadlines.

• Knowledge of the UK financial services or consumer finance landscape, or the ability to develop this knowledge quickly.

Desirable experience

• Experience working in a social purpose, not-for-profit or public sector organisation.

• Experience within a Financial Services environment

• Experience of policy, regulatory or advocacy communications.

• Experience delivering cause-based campaigns or working with influencers or brand ambassadors.

• Experience developing accessible and inclusive communications.

Person Profile

• Purpose-driven, with a genuine commitment to improving financial wellbeing for people in vulnerable circumstances.

• Collaborative and inclusive, valuing diverse perspectives and partnership working.

• Creative and resourceful, with a proactive approach to problem-solving and continuous improvement.

• Highly organised, with strong attention to detail and high standards of quality.

• Comfortable working with ambiguity and adapting to emerging priorities.

• Supportive and encouraging with colleagues, enjoying the development of others.

• Able to move confidently between strategic oversight and operational delivery.

• A confident, clear and credible communicator who can represent Fair4All Finance externally with warmth and authority.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector. 

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member. 

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.  

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk. 

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Monday 12th January

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK