The Expedition Enrollment Support Specialist is an essential part of the Expedition Admissions team, supporting efficient communication with students and program staff. They communicate directly with students about enrollment requirements, payments, and deadlines. The Expedition Enrollment Support Specialist is responsible for compiling and distributing paperwork and information in a timely and accurate fashion to admissions officers, staffing, students, and locations to ensure complete and up-to-date expedition student files. This position manages the webinar program that includes student orientation webinars and course-specific Q&A webinars, and serves as Webinar Host from September through April.

Key Information

Application Deadline: October 3rd, 2025

Target Start Date: December 1st, 2025

Location: NOLS HQ in Lander, WY

Wage: $17-$19/hour

Reports To: Registrar

Department: Expedition Admission

Position Type: Full-time, Non-Exempt

Benefits Eligible: Yes

What does the Enrollment Support Specialist do?

• Assist Admissions officers with general customer service tasks such as email, phone, course paperwork, diploma issuance, and directing student to the best fit course

• Lead the Webinar program. Deliver three to six ~60 minute student webinars each week, preparing presentations, procuring panelists, tracking attendance, and adapting webinar schedule to meet current student and course needs

• Supervise tasking for the seasonal Webinar Host

• Contact students for upcoming courses regarding missing enrollment forms and overdue tuition. Includes sensitive, and sometimes difficult, conversations with parents and students regarding enrollment eligibility and finances

• Assist with student file maintenance and general officer administration tasks. Responds to requests for student evaluations and other information

• Assist the Expedition Registrar in handling VA Benefits, 529/AmeriCorps processes, and college credit registration and reporting

• Prepare post course materials, ensuring timely shipping of course diplomas/certificates for locations

• With Expedition Admissions Manager, serve as Acting Registrar and University Relations Manager 

• Evening work is required to accommodate the webinar schedule

In your first 6 months, you will: 

• Become fluent in Expedition Admissions policies and processes

• Work 1-2 shifts per week on shared team phone queue

• With Admissions Assistant, become fluent in process for diploma printing and filing

• Begin weekly contact with students on upcoming courses regarding missing enrollment forms and overdue tuition

• Take over management of the Webinar Program, including scheduling and hosting webinars, creating content, and collaborating with campus staff to ensure accurate and complete webinar information

• Begin training for Acting Registrar and University Relations Manager Assistant 

What makes a great Enrollment Support Specialist at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. While our ideal candidate comes with the skills listed below, we expect to provide training and development support in some of the areas.

• Data entry, filing, and computer skills required

• Must be responsible, organized, and able to independently prioritize tasks and details

• Strong written and verbal communication and office skills required

• Responsible for direct student communications regarding course payments, as well as transfer and cancellation policies

• Supervises tasking for summer seasonal Webinar Host

• This person must work cooperatively with Expedition Admissions and Marketing and Creative staff, as well as consulting with other departments and locations

• A passion for NOLS courses, customer service, and an excitement for connecting expedition students to the NOLS mission is necessary 

• Experience in personal outdoor recreation, outdoor education, and/or experience supporting expedition operations preferred

How to Apply

It’s super easy! Just enter your email and click the “start your application” button at the top of the screen and

answer a few simple questions for the hiring committee to get a better idea of what you could bring to this role. 

or

upload your cover letter and resume as one PDF document when you are prompted to upload your CV/resume.

At NOLS we use the Applied platform for our recruitment. The Applied platform will ask you some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Who is NOLS?

NOLS is a nonprofit global wilderness school that strives to be the leading source and teacher of wilderness skills and leadership that serve people and the environment. Our community—staff, students, trustees, and alumni—shares a commitment to wilderness, education, leadership, safety, community, and excellence. 

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

Why is NOLS a great place to work?

• Global Reach: With locations across the U.S. operations in six countries, and courses running in all 50 states and more than 10 countries, you’ll be part of an organization with a truly worldwide impact.

• Course Discounts: Receive special pricing on NOLS courses for yourself and your family.

• Comprehensive Benefits: Full-time employees are eligible for a robust benefits package, including medical, dental, and vision coverage.

• Flexible Time Off: We offer a flexible time off policy that empowers employees to take the time they need for rest, adventure, and personal priorities without the constraints of traditional accrual systems.

• Employee Assistance Program: Access confidential, 24/7 counseling and support services to help you maintain balance and well-being.

Additional Information

To support pay transparency and equity, the posted salary range is fixed. We encourage you to explore our opportunities that fit your pay expectations. 

NOLS currently can support remote employees with legal working rights in the following locations: Canada; Chile; India; Mexico; New Zealand; the US, states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in e-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with People Team and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process.

Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment by emailing peopleteam@nols.edu with your request.