Who is Charity Bank?

Charity Bank is a savings and loans bank with a mission to use money for good. We use the money our savers entrust to us to make loans to charities, social enterprises and organisations with charitable purposes. Our community of borrowers, savers, shareholders and staff are all working towards one goal – helping to create lasting social change in our communities. If you believe that banks have a vital role to play in creating a world, we all want to live in and you want to live your values at work, apply for this vacancy today.

Charity Bank Recruitment Process

At Charity Bank, we prioritise inclusion and fairness in our recruitment process. Our use of recruitment software helps mitigate unconscious bias by incorporating skill-based questions alongside CVs. Responses and CVs are anonymised and reviewed in random order by our hiring team to ensure an equal chance for all candidates, regardless of background. Demographic questions are strictly for statistical purposes, ensuring a balanced candidate pool. Opting out of these questions is an option.

The use of AI tools (e.g., ChatGPT or similar) is permitted in the application process. However, we advise against copying and pasting answers from AI tools, as this often results in generic responses. We encourage you to showcase your own experiences, voice, and style in your answers.)

We review all applications within two weeks after the closing date, so expect feedback shortly thereafter. If you require reasonable adjustments during the application process, please email us at recruitment@charitybank.org.

Four-Day Week with Full-Time Pay 

Charity Bank's Four-Day Week initiative, open to all employees from day one, champions work-life balance by providing four days of work with full-time pay. This innovative approach underscores productivity, equal compensation, and the creation of an inclusive workplace in line with Charity Bank's social mission. The 32-hour workweek typically spans four eight-hour days, offering flexibility to typically choose Friday or Monday as the day off. Days off are protected and treated like weekends, ensuring uninterrupted personal time. The arrangement is flexible, adapting to part-time employees on a pro rata basis. 

Purpose of the Role:

This is an important position within our small and friendly marketing team with a focus on administrative duties across a wide range of activities. The Administrator should be highly organised and able to multitask with ease. The role requires good interpersonal skills as there will be a high level of interaction with internal and external audiences. Experience of marketing would be advantageous but is not essential for this role.

The role is suited to someone with meticulous attention to detail, highly organised, and systematic in approach.  Strong written and verbal communication skills are also important, as is the ability to work as part of a team and on their own initiative. Our ideal candidate has experience in a relevant administrative role. You should also be familiar and capable with office software (e.g. MS Office), including word processors, spreadsheets and presentations. 

Training and support will be provided for the more specialist aspects of this role.

As part of the marketing and impact team, you will have regular engagement with the inspiring charities and social enterprises that we work with.

Key Accountabilities:

Marketing materials and day-to-day website updates

Assist with day-to-day updates to Charity Bank’s website (training and guidance provided) this includes adding, removing, and updating product details; publications and reports; job vacancies; case studies; and staff profiles.

Coordinate the approval of case studies and marketing materials, ensuring the marketing communications database is accurate with evidence of both internal and external approvals.

Maintain our Photography tracker and record of photography consent forms.

Impact measurement

Responsible for day-to-day review of impact scorecards (training and guidance provided)

Support the production of Impact KPIs and other data as requested.

Event logistics

Liaise with event organisers and colleagues to coordinate arrangement for events we attend, exhibit or speak at.  This typically includes booking the event and production/delivery of appropriate marketing materials.

Coordinate the logistics for events we host, for example, our shareholders reception.  Liaise with the venue and colleagues to coordinate arrangements, such as invitations, attendee lists, badges, catering, coordinating with speakers and similar.

Management Information

Coordinate (with the Team) the production of the monthly and quarterly Marketing Management Information.

Coordinate the Marketing Risk Register (with the Director of Marketing & Communications), ensure that all risks are recorded and updated quarterly and provide to compliance.

Draft/maintain policies and procedures falling within the remit of the Marketing team - ensure these are kept up to date and meet requisite requirements and standards.

Data management

Maintain the marketing teams Data Protection tracker.

Draft/maintain/support and implement of Data Protection Impact Assessments (DPIAs) and Legitimate Interest Questionnaires (LIQs), ensuring they are kept up to date in accordance with legislation (training and guidance provided).

Alongside the Senior Marketing Manager, support the maintenance of our Marketing database and system to ensure all information is recorded accurately and that data is GDPR compliant, and all legal requirements are met. Make recommendations for enhancement.

Support the Senior Marketing Manager, with the sending of customer mailings. This may include gathering and cleansing of data.

Suppliers

Support the contract renewal process of third-party relationships in accordance with legal and regulatory requirements (training and guidance provided).

Maintain the Marketing Outsourcing Register, ensuring that all relevant details are captured, accurate and up to date.

Maintain a record of Charity Bank’s memberships/subscriptions and coordinate renewals.

General

Coordinate the submitting of expenses for the Marketing Team Credit Card.

Comply with all applicable regulatory requirements including those of the FCA and under data protection and direct marketing legislation.

Any other activities requested by the Director of Marketing & Communications in line with the marketing plan, including cover for other members of the team.

PERSON SPECIFICATION

Essential Experience

Strong administration experience, with at least one year experience operating at a similar level

Strong writing and proofreading skills

Desirable Experience

Experience within a banking or financial services environment

Experience of marketing and/or related activities

Essential Attainments

Graduate Calibre

Desirable Attainments

Marketing qualification

Essential Special Aptitudes

Meticulous attention to detail

Excellent organisation skills, excellent at prioritising and managing own time

Numerate and computer literate, comfortable working with databases and using technology

Able to manage competing priorities & balance stakeholder interests

Clear communicator – verbally and written word

Able to conduct desk-top research to inform knowledge and best practice improvements

 Desirable Special Aptitudes

 Project Management

 Photoshop and/or InDesign

An understanding of the principles of marketing, tools, and strategies

 Essential Disposition

A self-starter, able to work on own initiative to deliver high quality outcomes within agreed timescales

A team-player; wants the marketing team and the whole bank to succeed

Process-driven, able to follow, review and improve processes and procedures

Persistence, an eye for detail and ability to complete projects and keep to deadlines

Desirable Disposition

Influencing skills – good at getting a message across

Negotiating skills

Essential Thinking Style

Able to analyse a problem and present options to resolve it

Change orientated

Well organised and systematic in approach

Detail conscious

Desirable Thinking Style

Creative & innovative

Essential Motivation

Excited by the work, mission, and positive impact of Charity Bank

Derives satisfaction by achieving results through other people

Committed to continuing personal development