Make-A-Wish UK is looking for a Wish Referral Officer who can ensure a magical experience is given to everyone.

The Wish Referral Officer is responsible for completing administrative duties, including processing new referrals and responding to Wishgranting-related enquiries, whilst providing excellent customer service to all stakeholders. A Wish Referral Officer is responsible for facilitating and managing a large network of relationships including the wish child and their family, medical professionals, other charitable organisations, volunteers and Community Referral Partners. As each wish is unique, accurate record keeping, data privacy and safeguarding are essential for every wish. 

Key responsibilities include, but are not limited to:

Referral processing and engagement 

Stakeholder communication 

Using Make-A-Wish's systems and following internal processes

Following safeguarding and data governance policies

To view the full Job Description, click here

As a Make-A-Wish colleague, you will also need to: 

• Actively support our wishgranting through voluntary activity to support Make-A-Wish. We encourage all colleagues to become Wish Makers. 

• Have a practical understanding of the Make-A-Wish values: Be Magical, Be Inclusive and Be Inspiring 

• Strengthen relationships between different members of the Make-A-Wish community to ensure everyone works in collaborative and inclusive way. 

• Attend organisational meetings, like symposiums and town halls. 

• Keep yourself informed about things going on across the organisation by making use of internal communications channels, e.g. Teams, Wish Wisdom (our colleague newsletter). 

• Keep yourself informed on the strategy and plans of the organisation in order to be able to fully contribute to them through your role.  

• Actively listen to other people, particularly those with views that are different to your own.  

• Embed the principles of our Equality, Diversity and Inclusion Charter within your role.   

• Be open to collaboration and working across different teams to help the organisation achieve its strategic objectives.  

• Be able to work independently in an agile environment, understanding that different people across the organisation have different working patterns.  

• Be able to work with your colleagues and other members of Make-A-Wish community as one team, united in a common vision and mission, and support organisational efforts of reaching every child by, for example, answering phones when other teams are busy, supporting activities happening across the organisation, etc.