To provide a range of administrative support for a range of projects across the organisation.  The post holder will:

• Carry out administrative tasks to aid the delivery of projects and services

• Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.

• Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.

• Assist with the input of confidential financial and human resources information.

• Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media,  and other digital methods.

• Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels

• Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions

• Undertake training to ensure that knowledge and skills are maintained.

• Prepare for, attend and take meeting minutes.

• Support the wider Support Worker team, with reception duties at our venues

• Carry out fire marshall and first aid duties

• Ensure Data Protection and other mandatory training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

• Demonstrate a commitment to the aims and policies of Citizens Advice

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

PERSON SPECIFICATION

JOB TITLE

ADMINISTRATION SUPPORT WORKER

NOTE TO APPLICANTS

Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview

CRITERIA

SKILLS, KNOWLEDGE, EXPERIENCE ETC.

1 Ability to write clearly and accurately, communicate effectively face to face, on the  phone and digitally

2 Ability to and the flexibility to manage a varied workload, to prioritise tasks and meet deadlines

3 Ability to maintain established administration systems and records with a keen eye for detail

4 Ability to use a range of digital systems including Google Suite

5 Numeracy skills to effectively work within established systems

6 Ability to take a brief, ensuring tasks are understood and then work independently

7 Experience of working with volunteers and service users

8 An understanding of the Aims and Principles of Citizens Advice Wirral and a commitment to Equity and Diversity

CRITERIA

9 Experience of using social media platforms  

10 Current First Aid at Work Certificate 

Interview date: week commencing 14th July 2025

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we seek to embrace emerging technologies and understand that Artificial Intelligence (AI) is increasingly part of everyday life. When we are recruiting, we use situational questions to assess a person's suitability for the role and so it's really important that we hear from the person themselves. With this in mind we screen responses to detect the presence of AI and where high levels of AI are detected we then downgrade the score. We therefore strongly encourage applicants to avoid the use of AI, or to use minimal AI input to avoid a detrimental effect on the shortlisting process. Please note that our screening tool will assess responses as 100% AI where an answer is written and then submitted to an AI tool for improvement.