About the role

Our Digital Welfare Advisor provides a first point of contact to the RAF Community from anywhere in the UK. The digital service provides remote welfare support to RAF personnel and their immediate family, through the use of a variety of communication methods, i.e. Microsoft Teams, webchat, e-mail and social media platforms. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

SSAFA's Personal Support & Social Work Service (PS&SWS) intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role in engaging with local RAF welfare teams, as well as external agencies such as local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

Hear our current Digital Welfare Advisor talk about the role in this video.

This role is home based in the UK. You must live in the UK to be eligible.

About the Team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

About you

To thrive in this role, you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. Due to the remote working nature of the role, you will have excellent communication skills to identify and assess the service user’s needs and to work alongside them to develop their personal support plan.

The successful candidate will need to demonstrate a strong proficiency in Microsoft Teams and a broad computer literacy that includes the ability to work across multiple applications simultaneously. Confidence in recording data into an electronic information management system is essential, as is the capacity to rapidly acquire new software and application skills. The ability to plan and manage one’s own workload with minimal supervision is a key requirement for this role. Prior experience in using other Microsoft Office 365 applications to a high standard will be advantageous.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will occasionally be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.   

Further information about the role 

Download a copy of the job description here

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Jayne Whitcher, Social Work Team Lead on 020 4582 4602 or Jayne.whitcher@ssafa-fhs.org.uk for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

How to apply 

Click on 'Start your application' now. 

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk  

Closing date: Midnight on 08 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 17 and 18 September 2024