Consumer Insights Analyst

Salary: £39,140 - £44,000 per annum  + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location:  Hybrid with travel to London on an approximately monthly basis & team meetings   

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

We are continuing our work following our latest round of funding, and as a result we are now seeking a Consumer Insights Analyst to play a central role in advancing our mission to improve financial inclusion for people in vulnerable circumstances.

By generating, synthesising and communicating meaningful insights about customer experiences, you will influence the design of financial products, shape sector practices, and support policy and regulatory change.

This role requires analytical curiosity, strong data storytelling skills, and the ability to translate evidence into compelling narratives and actionable recommendations.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities

• Analyse internal and external datasets to generate meaningful insights on financial vulnerability and customer experience.

• Produce clear, high-quality outputs such as reports, slide decks and data visualisations tailored to different audiences.

• Apply and champion Fair4All Finance’s segmentation model internally and with external partners.

• Translate insights from pilots and propositions—such as the No Interest Loan Scheme—into recommendations that inform programme and policy development.

• Tailor insights for audiences including regulators, policymakers, community finance providers and mainstream financial services.

• Support management of external research partners, including writing briefs and reviewing outputs.

• Contribute to developing analytical approaches, improving processes and ensuring research quality and consistency.

• Build strong relationships across the organisation, supporting colleagues to use insight effectively in their work.

Essential experience & qualifications:

• Strong quantitative analysis skills and confidence working with large datasets.

• Proven ability to turn complex data into clear, compelling insights through visualisation, narrative development and storytelling.

• Proficiency in Excel and data visualisation, with the ability to turn complex information into clear, compelling insight.

• Excellent written and verbal communication skills.

• Experience supporting or managing research projects end-to-end.

• Exposure to working with external research partners, including supporting drafting of briefs and monitoring quality.

• Ability to tailor insights for different audiences and collaborate across teams.

Desirable experience

• Familiarity with the UK financial services landscape or issues relating to financial vulnerability.

• Experience with tools such as SPSS, R, Python, Tableau, Power BI or Flourish.

• Experience interpreting or conducting qualitative research.

• Knowledge of key sector datasets such as MaPS or FCA Financial Lives.

Person Profile

• Passionate about improving financial wellbeing for people in vulnerable circumstances.

• Brings analytical curiosity and enjoys uncovering nuanced consumer experiences.

• Communicates with clarity, empathy and influence—adapting style to different audiences.

• Is comfortable managing competing priorities and working in a fast-paced, evolving environment.

• Values diverse perspectives and works respectfully and collaboratively with others.

• Can navigate ambiguity, find solutions, and apply learning to new contexts.

• Has a strong interest in financial inclusion, social impact, and evidence-based change.

• Enjoys being part of a supportive, values-led organisation that embraces reflective learning and innovation.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector. 

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member. 

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.  

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk. 

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Friday 9th January.

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK