Project Support Officer


Employment Type Full time One year, fixed term contract
Location On site · London, UK Hybrid: Turn2us London Hub (Hammersmith), or homeworking
Salary £30,366 (GBP)
Seniority Junior, Mid-level
  • Closing: 11:59pm, 19th Apr 2024 BST

Job Description

Do you have a passion for projects and a desire to tackle financial insecurity? Turn2us is looking for a Project Support Officer to support data, impact, digital, planning, and innovation projects.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Impact & Innovation works with our colleagues and partners, using our expertise to drive best practice, find innovative solutions and scale learning. We create infrastructure to increase Turn2us’s impact, improving financial security for all. 

The Project Support Officer plays a key role ensuring projects are delivered in an effective and timely way. Working with project managers across the directorate, you will have to be responsive, flexible and adaptable to change, as well as an excellent communicator who builds high-quality relationships.  

If you want to be part of tackling the causes and symptoms of financial insecurity, please apply to join our team. 

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Job Description

Job Title: Project Support Officer

Department: Impact & Innovation    

Reports to: Director of Impact & Innovation

Location: Hybrid: Turn2us London Hub (Hammersmith) & homeworking

Type of role: Full-time, One year - fixed term contract

Purpose of the Role:       

Support and co-ordinate projects across the directorate, develop Turn2us project processes and workflows, provide administrative support to the Directorate as required.

Key Responsibilities and Accountabilities:

1.     Providing efficient and effective project support as required to a variety of data, impact, digital, planning, and innovation projects.

2.     Overseeing schedules and workflows of the team to ensure the smooth running and reporting of the Impact and Innovation Team projects.

3.     Developing and improving processes and workflows to assist project managers.

4.     Liaising with external project partners to ensure the timely delivery of project elements.

5.     Providing administrative support to the Directorate as required.


1. Providing efficient and effective project support as required to a variety of data, impact, digital, planning, and innovation projects.

  • Maintaining and observing project schedules, work plans, and team wide initiatives.

  • Acting on decisions made by team project leads/managers and ensuring actions are documented and followed up.

  • Data entry of statistical / financial information into spreadsheets and databases.

  • Updating and housekeeping of electronic documentation and archiving of team documents.

  • Internal communications and staff engagement for projects.

  • Building and distributing surveys for projects.

  • Report writing for projects.

  • Word processing, transcribing, data entry as required.

  • Working with the Organisation’s Management Team during the quarterly planning cycle.

2. Overseeing schedules and workflows of the team to ensure the smooth running and reporting of the Impact and Innovation Team projects.

  • Ensuring projects/schedule deadlines are managed and alerting to and updating any project changes.

  • Managing and monitoring the logistics for project workshops and key meetings.

  • Contributing to the compilation of workshop documents as directed.

  • Organising and attending stakeholder meetings as directed.

  • Taking, disseminating and chasing team actions from scheduled team meetings.

  • Ensuring the effective administration and preparation of project sessions and related equipment, where appropriate.

  • Organising project meetings and managing bookings as directed.

  • Updating Trello and other project management tools.

  • Contributing to the collation and distribution of papers in advance of meeting.

  • Taking and circulating meeting minutes as directed.

3. Developing and improving processes and workflows to assist project managers.

  • Understanding issues with timely and effective project management at Turn2us and working across the organisation to develop processes, workflows, tools and resources to support improved delivery.

  • Supporting the roll-out of the Project Management Toolkit.

  • Working with project managers to embed best practice.

  • Work with the Head of IT to implement useful project management tools and Teams functions.

  • Work with the Business Support Team to improve cross-organisational processes and procedures. 

4. Liaising with external project partners to ensure the timely delivery of project elements.

  • Working with project managers to co-ordinate co-production partners and groups, ensuring co-production partners feel safe and supported on projects and payments are made in a timely manner.

  • Administration support around funding applications, working closely with the Income team.

  • Write and share updates with external stakeholders on project progress.

  • Support with writing updates to funders on project progress.

5. Providing administrative support to the Directorate as required.

  • Organise out of London travel for senior staff within the directorate.

  • Provide administrative support for directorate meetings, workshops and events as required.

  • Organise, minute and attend key directorate meetings.

  • Minute meetings as required and support follow up actions to be taken forward.

  • Contributing ideas for improving and enhancing the Directorate’s work.

  • Participating in virtual and office-based team meetings.

  • Internal communications to share the work of the directorate with staff across the charity.

  • Diary management and key meeting scheduling for the Director of Impact & Innovation.

  • Working with colleagues, face to face or remotely, to maintain good communications and relationships.

  • Upholding the values of Turn2us.

  • Being flexible in working across the team and the wider directorate as appropriate.

  • Providing financial administration, including reconciling the directorate credit card. 

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity.  This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification


  • Exceptional organisational skills.

  • IT literate, including the ability to use databases.

  • Excellent written and verbal communication skills in English.

  • Strong ability to build and maintain productive working relationships.

  • Good presentation and facilitation skills.

  • Understanding of co-production and safeguarding.                              


  • Knowledge of civil society and understanding of financial insecurity.


  • Proven experience using project management principles, project coordination, organising workflow, create and manage schedules in Agile, waterfall and blended project management approaches.           

Personal Attributes:            

  • Interest in project management and the subject areas of digital, data and insight, planning, and innovation for social impact.

  • Highly motivated with an ability to work on own initiative, problem solve and work proactively in key areas of responsibility.

  • An understanding of and commitment to promote equity, diversity and inclusion through all aspects of work.

  • Commitment to Turn2us values.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from varied backgrounds.

Please read our privacy policy here.

Removing bias from the hiring process

Applications closed Fri 19th Apr 2024


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Fri 19th Apr 2024