The Fundraising Assistant will play an integral role within the fundraising team. You will be responsible for effectively supporting the entire fundraising team and managing fundraising administration, thanking, donation tracking and coding, promotion, and support with various fundraising activities such as events and campaigns. You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care.

The main function of your job will be:

1.   Provide administrative support across the Fundraising team

2. Support the Events and Community Team

3. Support the Major Gifts and Corporate Partnerships Officers

1. Provide administrative support across the Fundraising team

• Be the first point of contact for all fundraising related enquiries via email, phone, social media, responding in a professional and timely manner with a focus on stewardship.

• Manage the Fundraising inbox, dealing with basic enquiries or passing on to the appropriate fundraiser

• Extract lists, process and thank donations on all online platforms (Facebook, Much Loved, JustGiving, Virgin Money Giving etc), website donations and cheques received in the post, ensuring the correct Gift Aid is allocated from sponsorship forms.

• Code donations that arrive through all online platforms

• Support the thanking process across the fundraising team by providing information, referring to the Fundraising team for any trusts, corporate, community, or major donor gifts. Where necessary prepare individual acknowledgements.

• Set up new Regular Givers on the database and send through the welcome pack

• Cancel/amend Regular Gifts as necessary

• Record all fundraiser communications and contact preferences on the database including ‘return to sender’ notifications

• Add/update constituents on the database from the ‘Keep in Touch’ website form

• Manage all administration for any merchandise orders and keep on top of sales

• Assist with post and daily income processes when required

• Assist the team with research into new fundraising products and prospects

2.      Support the Events and Community Team

• Send out any fundraising materials to supporters

• Assist in engagement and moderation of fundraising and event Facebook and other online groups

• Provide high quality stewardship to low-mid level challenge and community fundraisers

• Add registrants for events to the database

3. Support the Major Gifts and Corporate Partnerships Officers

• Assist with prospect research into new trusts/foundations

• Ensure gifts are thanked in a timely and appropriate manner

• Update the database with communications and actions

• Assist with coordinating the small trust mailing once a year.

• Assist with sourcing prizes and sponsorship for events

• Any other duties as and when they arise to support with charity operations