Introduction

At SLQ Sports Leaders, we believe in the importance of transferable life skills, having supported millions of young people through recognised leadership qualifications and awards over the past 40 years.

Currently we work with over 2,000 delivery centres, who are from education and community settings across the UK and internationally. These centres deliver our qualifications, awards and programmes to around 100,000 young people each year, incorporating millions of hours of learning and volunteering. But we want to do more to achieve our vision for 'Every Young Person to Realise Their Potential'.

Our approach engages learners through practically applied, experiential learning and encourages volunteering with peers. Learner’s practice and develop transferable, life-long skills and behaviours based on our Skills Framework, to improve Communication, Self-Belief, Teamwork, Self-Management and Problem-Solving.

As we enter an exciting new growth period for the organisation, we are seeking to increase our impact through a diverse range of qualifications, awards and programmes that provide opportunities to improve our reach. In the next 12 months, we will celebrate our 40th anniversary, review our brand and identity and continue to pilot and launch new leadership programmes and services beyond our traditional ‘sports’ offer.

Role Summary

We are seeking to recruit a motivated and proactive individual to join us as a Centre Engagement Executive. You will play a significant role within the Business Development Team and wider organisation, to provide both internal and external support. This role will put the centre at the heart of everything they do. This will be achieved by reducing pinch points, supporting our centrally managed centres, help foster a better and enhanced experience across centre facing challenges and ultimately help the overall centre experience across multiple touch points.

The main purpose will be:

1.      Provide support to new and existing centres when they contact SLQ Sports Leaders.

2.      Operate centre contact touch points.

3.      Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

The main duties of the role are:

1.      Support relationship management of centres by following up with personalised support in response to queries, issues and potential barriers to delivery.

2.      Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation e.g. phoneline and email.

3.      Provide proactive and customised centre outreach that constantly seeks to elevate the centre experience.

4.      Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.

5.      Provide excellent customer service support to customers across the centre journey.

6.      Support centre contacts and enquiries through various centre communication channels, including a website live chat function.

7.      Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.

8.      Provide administrative support linked to centre delivery.

9.      Handle centre issues.

10.    Any other centre-facing tasks that need completing at various times of the year.

11.    Carry out any other duties as requested to support the work of SLQ Sports Leaders commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and /or training.

The Centre Engagement Executive will receive a competitive salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break. We operate an agile working policy and therefore, we welcome applications from all locations across the UK.

In addition, we support and encourage flexible working requests for this role. The role is 36 hours per week and we will consider requests for the role to be undertaken in a way that suits the applicant as long as the role responsibilities are fulfilled – this could be ‘term time only’ for example.