As part of the Custom Education team, you will support Custom Education client services, including managing course logistics and supporting client relationships in conjunction with Account Managers for all NOLS Custom Education courses for which they are responsible.

This includes coordinating with NOLS campuses around the world, to create unique educational opportunities for students at both NOLS campuses and remote sites. 

Key Logistical Points:

• Must be able to work flexible and irregular hours, including some weekends and holidays.

• Location: Headquarter, Lander, WY or Remote 

• Start date: January 6, 2024

• Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.

• Questions: Please contact peopleteam@nols.edu

What does an Account Associate do?

You will be involved in the following activities:

• Works closely with Account Managers to support new and ongoing client relationships, including course paperwork, logistics, and programming for assigned courses.

• Responsible for organizing course logistics in coordination with various NOLS departments and campuses. This includes managing equipment needs, rations, student travel, and addressing specific student needs.

• Collaborate with Expedition Admissions Officers working with Custom Education courses.

• Oversee enrollment progress on course rosters; maintaining current and accurate information in the database.

• Assist with communication for current and prospective students, families, and clients, through phone and email.

• Assist other NOLS Custom Education staff and NOLS Expeditions Admissions staff in a variety of capacities. Executes administrative tasks related to specific course responsibilities.

• Occasional weekend and evening work may be required, particularly from June to August, to support students, families, and organizational contacts.

• For qualified NOLS faculty, this position has flexibility for field work and classroom teaching in the range of 2-8 weeks per year, approved on a case-by-case basis, depending on performance, schedule, and workload.

• Potential to visit one to three clients per year. 

The above duties should not be considered an exhaustive list; other responsibilities may be required.

What makes a great Account Associate at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

Preferred skills:

• Ability to demonstrate an understanding of and passion for the NOLS mission.

• Excellent English oral and written communication.

• Creative problem-solving, effective team-building, and strong facilitation skills.

• Ability to work independently and in a team environment is crucial.

• Knowledge of NOLS course offerings, campuses, and mission.

• Understanding of Microsoft 365, Google Suite, Help Scout, and Hubspot.

In your first 6 months, you will: 

• Gain a better understanding of Custom Education and our role within the larger NOLS organization.

• Create systems to help manage assigned course logistics and enrollment processes.

• Develop and maintain strong client relationships with both existing and new clients.

• Collaborate with Account Managers and other Account Associates to prepare for the summer course load.

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS is a great place to work:

• We have locations in seven U.S. states and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for a benefits package. 

• Wellness Time: Accrued leave that could be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors available 24/7 to assist employees with work-life balance concerns.

Next steps

All you need to do is start the process by clicking on the yellow button on the top right.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymized, randomized and then reviewed by a panel of reviewers. If you are shortlisted, we’ll invite you to the next step, which includes an interview. 

Additional Information

NOLS can currently employ remote employees who have legal working rights in the United States, Canada, Chile, Mexico, New Zealand, and India. In the U.S. and Canada, we can support remote employees in the following states/provinces: Alaska, Arizona, British Columbia, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, or Wyoming.

• A criminal background check is required from all NOLS employees.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.