Technical Solutions Analyst


Employment Type Full time
Location Hybrid · Denver, USA
Salary $100,000 - $140,000 (USD)
Team Digital Technology
Seniority Mid-level
  • Closing: 11:59pm, 19th Feb 2024 MST

Job Description

Job Title: Technical Solutions Analyst 

Team: Digital Technology 

Job location: Calgary, Alberta or Denver, Colorado 

Shift schedule: 5 days/week (Monday – Friday), 8 hours/day 

Hybrid Option: Yes 

Safety sensitive position: No 


Our Opportunity: 

 We are hiring a Technical Solutions Analyst in our Digital Technology team. This position can be based in our Calgary, Alberta office or Denver, Colorado office and will report to the Team Lead, Application Support. This role will provide Tier 2 level application and integration support for oil and gas software solutions supporting our Finance, People and Culture (HR), and Corporate Properties teams.  We’re looking for someone who enjoys adapting to the rapidly changing digital world and can work closely with business analysts to design and create digital solutions for our stakeholders that align with their digitization strategies. A strong customer service background, troubleshooting and root cause analysis skills, and technical aptitude in SQL are critical to success in this role. Programming skills and understanding underlying infrastructure and deployment methods are not required but would be beneficial.  



Key Accountabilities: 

  • Troubleshooting and root cause analysis of applications, system performance, processes, and databases 

  • Tracing and query data issues using SQL, SSMS, SSAS, and Snowflake data warehouse 

  • Application evaluation, architecture design, and review 

  • Resolve end-user requests within SLA's (service-level agreements) and ensure interactions result in high customer satisfaction 

  • Coordinate technical resources to assist with resolving incidents when escalation is required. 

  • Vendor management: working with vendors on contracts, licenses, and issue resolution 

  • Create and maintain technical documentation 

  • Staying informed about emerging digital technologies and applications in the market. 



What you bring to the role: 

  • Minimum of three years experience supporting enterprise Oil and Gas applications, including on-premises and cloud support, installation, configuration, patching, upgrading, troubleshooting, testing, and decommissioning. 

  • Preference will go to candidates with more profound experience in financial applications or document management systems.  

  • Understanding and practice of ITIL methodologies 

  • Familiarity with ServiceNow or similar IT Service Management tools 

  • Intermediate understanding required to troubleshoot reporting and visualization solutions created with Power BI, Tableau, and SSRS 



What We Offer: 

Hybrid work program. 

Robust onboarding and development program.  

Competitive salary. 

Designated office closure days during May – September. 

US and Canadian cross-border teams and project work opportunities. 


Why Enerplus?  

Founded in 1986, Enerplus was Canada’s first oil and gas royalty trust with a proven track record for delivering competitive returns for our shareholders. As we transitioned our assets to focus on unconventional, organic growth opportunities, we have continued to prioritize responsible development and thoughtful investment to create value for our shareholders.  

Today, we’re an independent North American exploration and production company focused on developing our high-quality assets through a disciplined, returns-based capital program. This focus, our accountability and our people will help us deliver differentiated long-term shareholder value.  

At Enerplus, our culture of accountability is what sets us apart. Our cultural beliefs and HEART values guide our actions. We take our work seriously but like to have fun along the way. We take pride in creating a workplace where everyone feels welcomed and encouraged to actively participate and contribute. Our hybrid work program and “No Dress Code Dress Code” practice are just two examples of how we support our employees’ wellbeing, engagement, and productivity by providing flexibility and choice.  

We’re thrilled to have been recognized with the Globe and Mail Women Lead Here award, named one of Fast Company’s 100 Best Workplaces for Innovators and received the Charter Professionals in Human Resources (CPHR) 2023 Strategic Innovator award. Our work environment is progressive, innovative, collaborative, and fast-paced. We empower our employees to generate ideas and act, all in the pursuit of driving value for our business.  

To learn more about our business, our culture and to hear what our students say about their experiences at Enerplus, copy and paste this link into your web browser:  

All candidates applying to Enerplus must have legal authorization to work in Canada with no restrictions.  

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. This posting will close once a successful candidate has been selected.  


Removing bias from the hiring process

Applications closed Tue 20th Feb 2024


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Tue 20th Feb 2024