POSITION:                             Head of Ground Operations

REPORTS:                              Chief Operating Officer

LOCATION :                           Bristol

EMPLOYEMENT TYPE:          Permanent - 35 hours a week (Mon-Fri to include some weekends & bank holidays)

START DATE:                        ASAP

 Background to the role:

The role of Ground Operations Manager is a crucial role with a far reaching remit across the entirety of the Club and associated business. You will be part of the Senior Leadership team and will be central to both short and long term decision making and planning

Job Objective:

To set the strategy for and delivery of all operational areas of match day planning and management including facilities, IT, ground (incl. playing surface) preparation, insurance, regulatory and license requirements as well as employee, player and spectator welfare. You will also act as a Safety Officer for events held at our venue(s) including cricket matches, concerts and other public facing occasions.

The Head of Ground Operations will ensure that the highest standards of delivery are achieved in all they do. This includes full compliance with all regulatory requirements and working closely with internal and external stakeholders to deliver the optimal experience for all visitors to the venue(s). They are expected to lead and develop the teams they manage and also be a positive, supportive and nurturing influence on other employees and departments.

The role will also focus on new opportunities, in particular those that relate to facilities and venues as well as commercial ventures.

You will deliver an outstanding service to all partners as well as ensuring all business objectives are achieved.

Key responsibilities:

• Over-delivering in areas of regulatory compliance, beating minimum standards and setting new benchmarks for the team. This includes areas such as:

  • Sports Ground Safety Authority (SGSA) regulation

  • Licensing

  • Insurance

  • Health & Safety

  • Acting as Safety Officer

• Leading on all Ops related Stakeholder management including partners such as:

• The England and Wales Cricket Board (ECB)

• The International Cricket Council (ICC)

• Local residents

• Emergency services

• Cheltenham College

• Bristol and Cheltenham town councils

• Working with the ECB and ICC on all elements of match day planning and delivery

• Line managing the ground staff and the newly created “Projects and Sustainability Manager” role

• Demonstrate, at all times, a commitment to equality, diversity and inclusion behaviours, decision-making and working practices, advocate the values of safety, dignity, fairness, equality and respect and contribute to the implementation of the GCCC EDI plan.

• Overseeing the set-up and delivery of the Cheltenham cricket festival, working closely with the team at Cheltenham College and their partners as well as Gloucestershire Cricket staff.

• Managing a number of external suppliers including stewarding, security, cleaning contracts, temporary facilities providers (including seating suppliers), waste management etc

• Developing a culture and set of processes that enable a positive working relationship between all departments within Gloucestershire Cricket

• Leading on event delivery such as Concerts with support from and delegation to the Projects and Sustainability manager where appropriate

• Attending board meetings as required and reporting regularly to the Club’s leadership team and the Executive board on various matters

• Assisting the Commercial, Cricket and Community departments in particular with achieving the strategic priorities for the business

• Ensuring that our customers and their experience is at the heart of all decisions made

• Ensuring that we are true to our strategy through championing a welcome and inclusive environment with environmental sustainability at the heart of it

Personal Specification:

• You must be an approachable, versatile and organised individual who can run multiple projects simultaneously. A clear understanding of health and safety, meeting deadlines and KPI’s, proficiency with figures (incl. budget management), good time management and project management skills are essential.

• You must be able to cope in what can be a very public and high pressured environment and show calm and a cool head in difficult situations.

• Experience of working at major sporting events is a preference.

• Experience within the professional sports, and ideally cricket, sector is important.

• Experience of working directly with National Sports Governing Bodies is preferable.

• It is essential that you must have a highly flexible approach to maintain the needs of the business which will regularly include evening and weekend work as required.

 This Job Description should not be regarded as exclusive or exhaustive. It is intended as an outline of areas of major activity and will be amended in the light of changing circumstances at GCCC

As an equal opportunities employer, Gloucestershire County Cricket Club Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy, and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Gloucestershire County Cricket Club Limited.