Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The Turn2us E-learning resource is a key project aiming to equip non-professional advisers with the knowledge and tools they need to effectively support people experiencing financial insecurity.

Our e-learning project is in its early stages. While we've laid the groundwork and prepared initial courses, there's significant potential for the right candidate to make a substantial impact on its further development and expansion.

You’ll also be working with our benefits experts and communications team to create high quality information content for a variety of platforms and mediums.

You will be someone with experience in the creation of varied and high-quality digital and print content both written and visual, in particular e-learning courses, as well as a passion for developing a deep understanding of our users and their needs.

The ideal candidate can work independently and manage their own time to hit project deadlines. You will enjoy working as part of a small team but will also be able to work across the whole organisation to develop new content. You have great communication skills and are comfortable working with users, community groups and other stakeholders to discover their learning needs.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Job Description

Job Title: Information Officer (E-learning and Content)

Department: Information Programmes

Reports to: Digital Information Programmes Manager

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Type of role: Full-time, permanent

Purpose of the Role: 

Create e-learning content and information resources for advice givers using the Turn2us tools and information advice, as well as information support for our programmes teams, in collaboration with the Digital & Design and Brand & Communications teams.

Key Responsibilities and Accountabilities:

1.     Create or re-purpose Turn2us content into e-learning courses to provide support for people and organisations delivering welfare benefits and income maximisation advice and information.

2.     Create high quality information content suited to a variety of channels including (but not exclusively) e-learning platforms, web, video, and print in collaboration with the Digital and Comms teams.

3.     Support the broader work of the programmes teams with the collaboration of the Digital and Brand & Communications teams.

4.     Develop a deep understanding of our users and their needs putting Equity, Diversity, Inclusion & Belonging (EDIB) & Inclusion, accessibility and Co-production at the heart of your practice.

Duties:

1.      Create or re-purpose Turn2us content into e-learning courses to provide support for people and organisations delivering welfare benefits and income maximisation advice and information.

• Work closely with our benefits experts, content owners and programmes teams to create e-learning content relevant to different audiences.

• Work with the partnership leads, product owners and other Turn2us colleagues to identify future e-learning courses.

• Regularly review the effectiveness of e-learning content and implement recommended changes and updates with the support of the Insight & Impact and Digital & Design teams.

• Regularly review changes to the Turn2us tools and welfare benefits with the benefits experts and product owners and implement necessary updates and revisions of the e-learning courses.

2.     Create high quality content suited to a variety of channels including (but not exclusively) e-learning platforms, web, video, print in collaboration with the Digital & Design and Brand & Communications teams.

• Work with the Information Programmes and the wider programmes teams to create digital and print information content aimed at anyone providing advice and information, e.g. charities, local authorities, community volunteers or activists or in social prescribing contexts.

• Create digital and print content to a high standard of technical excellence and in line with our principles, values, brand guidelines and information quality standards.

• Implement best practice in developing accessible digital and web content.

• Draw on expertise of Brand & Communications and Inclusion teams to create content that puts users in control and focuses on their needs.

3.     Support the broader work of the programmes teams with the collaboration of the Digital & Design and Brand & Communications teams.

• Contribute to the configuration and management of our Learning Management System.

• Use your skill with using audience insight tools (such as Google Analytics or Hotjar) and interpreting both audience data in combination with working with co-production partners (people with lived experience) and subject experts to support the team achieve a better understanding of how people use and interact with our tools and information content.

• Assist in creating and updating information content on our website.

4.     Develop a deep understanding of our users and their needs putting Equity, Diversity, Inclusion & Belonging (EDIB), accessibility and Co-production at the heart of your practice.

• Draw on the insights developed by Co-production partners and the Insight & Impact team to achieve a deep, nuanced understanding of many different, overlapping segments of our users and their complex needs, and the systems that cause financial insecurity.

• Keep up to date with external reports and insights that contribute to your understanding of our users and their needs.

• Keep informed of the regular updates by the Contact Centre, welfare benefits experts and Brand & Communications team and any reports or content relating to our Co-production work.

• Build deep, collaborative relationships with colleagues in Philanthropy & Partnerships, Insight & Impact, Digital & Design, and Brand & Communications teams, centring the experience, needs and journey of the users.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity.  This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Personal Specification

Skills:                                    

• Able to design accessible and engaging e-learning content (in SCORM format - desirable) that follows our brand guidelines.

• Able to produce accessible, engrossing written information content that meets our standards and values.

• Able to produce high quality content in at least one of the following formats – video, audio, infographics, photo editing, graphic design – suitable for different digital channels.

• Can quickly adapt to new digital tools as a user.

• Can adapt their approach to the requirements of new information channels.

• Able to facilitate workshops or develop this skill.

• Data literate and familiar with Google Analytics or equivalent data analytics tools or can develop this skill.

Knowledge:

• Understanding of instructional design principles.

• Understanding of content design techniques.

• Good understanding of customer/user experience principles.

• Good understanding and experience of applying web/digital accessibility.

• Sensitive to needs of digitally excluded customers.

Experience:               

• Experience of financial insecurity themselves or of tackling financial insecurity.

• Experience of team and cross-team working.

• Solid experience of delivering digital content.

• Understanding of audience motivations and profiles.

• Experience of using e-learning authoring tools.

  Desirable:

• Experience of Content Management Systems.

• Experience of Learning Management Systems.

• Experience of Co-production.

Personal Attributes:

• Ability to build effective and collaborative partnerships.

• Ability to engage with a wide range of audiences and people.

• Committed to continuous skills development.

• Exercises initiative and originality to improve approaches and processes.

• Creatively applies knowledge gained from previous experience.

• Ability to plan, prioritise and deliver multiple projects and work to deadlines.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are particularly interested in applications from people from all backgrounds.

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