Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

As Senior Partnerships Officer, you’ll help us build and support relationships with organisations that use and embed Turn2us tools and information within their own user journeys like Independent Age, GMCA, Christians Against Poverty and Trussell. You’ll work closely with the Strategic Partnerships Manager to both identify new partners and support existing partners, helping them get the most from working with us. You’ll also make sure they have the information, skills and support they need.

You’ll be a key contact for our partnership network and will also help us keep our CRM/database records up to date. By listening to partners and sharing what you learn with colleagues across Turn2us, you’ll help us improve our partnership offer and make it easier for more people experiencing financial insecurity to access support.

You’ll be a confident communicator and relationship builder, with experience of working with partners or external stakeholders in the charity or public sector. You’ll be comfortable organising and facilitating meetings and workshops, both online and in person, and able to manage a busy workload with competing priorities.

You’ll also be confident using CRM or database systems and keeping information accurate and up to date. A good understanding of GDPR and data sharing is important, as is being comfortable working or learning how to work with video, newsletters and different digital products like Google Analytics or Mailchimp. We’re looking for someone who is practical, approachable and collaborative, and who cares about building strong partnerships that help people experiencing financial insecurity get the support they need.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Please see the Senior Partnerships Officer job pack for more information.

Job Description

Job Title: Senior Partnerships Officer

Department: Information Programmes Team, Programmes & Partnerships Directorate 

Reports to: Strategic Partnerships Manager

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking 

Purpose of the Role: The Senior Partnerships Officer builds relationships between Turn2us and other organisations that align with our objectives and values. These partnerships allow Turn2us to reach our target audiences and provide help and support outside our core expertise.

Key responsibilities and accountabilities:

1. Support the Strategic Partnerships Manager in building and maintaining a network of Information Programme partners that use and embed Turn2us information and tools.

2. Support Information Programme partners through email support, newsletters, and training.

3. Manage IP partnerships database and online portal systems.

Duties:

1. Support the Strategic Partnerships Manager (SPM) in building and maintaining a network of Information Programme partners that use and embed Turn2us information and tools.

• Work with SPM to progress partners (including from Turn2us National and Place-based Programmes) through the Information Programmes (IP) partnership pipeline, by attending meetings as required, assisting in the development of pitch documents and researching potential new partners.

• Contribute to the ongoing development and implementation of the IP partnership strategy, ensuring alignment with our Target Audience and organisation-wide priorities.

• Attend conferences to represent Turn2us and the IP partnership offer.

2. Support Information Programme partners through email support, newsletters, and training.

• Be the first point of contact for the partnership network, responding to email enquiries that come through from existing and potential partners.

• Maintaining regular communication with partners to share information and learnings by writing and collating regular newsletters.

• Lead on the facilitation and administration of upskilling for IP partners, which may include video content, workshops and/or online meetings.

• Capture feedback from existing and potential partners and share with IP colleagues to contribute to improvements in Turn2us information and tools.

• Working with colleagues in Impact and Evaluation, carry out evaluations of our partnership offer and perceptions of current IP partners.

• Work with other teams across the Programmes & Partnerships Directorate to ensure that co-production, safeguarding and EDIB are primary considerations in IP partnerships.

3. Manage IP partnerships database and online portal systems

• Maintain up-to-date Customer Relationship Management (CRM) records of IP partnership relationships and interactions.

• Work with the Digital and Data teams to ensure consistency between different systems so that data capture and maintenance for IP partnership is accurate.

• Work with the Digital team and SPM to ensure that online support for IP Partners meets partners’ needs and delivers organisational objectives.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification

Skills:                               

• Excellent verbal and written communication skills

• Excellent relationship management skills

• Excellent planning and admin skills

• Effective prioritisation of competing tasks using own initiative

• Good CRM/database skills and able to apply them to different systems

• (Desirable) Simple website creation/CMS skills                                              

Knowledge:           

• Good knowledge of GDPR and data sharing protocols

• Data and computer literate

• (Desirable) Able to demonstrate understanding of information, advice and guidance in a charitable or social enterprise context

• (Desirable) Knowledge of basic video creation

Experience:            

• Experience of working with partners or external stakeholders within the social sector 

• Experience in database management to maintain and add records and run monitoring reports

• Experience of organising and facilitating remote and in-person action-oriented meetings and workshops

• (Desirable) Experience of co-production of new services with users

• (Desirable) Understanding and/or lived experience of issues relating to financial crisis and poverty

Personal Attributes:         

• Pragmatic, approachable, and warm 

• A genuine interest in making a difference to the lives of people experiencing poverty and financial hardship 

• Values and impact driven, and committed to the values of Turn2us    

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