JOB PURPOSE

As a member of the People & Culture team and working closely with the People and Culture Coordinator, the HR Coordinator provides high quality administration and coordination as first line of support for all staff on HR/people related queries in line with organisational policies and best practice. The role will lead on recruitment and onboarding processes, as well as ensuring accurate HR record keeping of our new HRIS and systems and data reporting.

KEY ACCOUNTABILITIES

HUMAN RESOURCES COORDINATION

·       Work collaboratively and act as a first line of support for line managers in the recruitment process. Providing sound advice and leading on the administering of recruitment, ensuring line managers understand and follow the recruitment process in line with our policy, including occasionally being part of interview panels as required

·       Liaise with external stakeholders e.g., agencies, candidates and suppliers

·       Work closely with the HR Operations Specialist in drafting formal HR documents throughout the employee lifecycle, including offer letters, statement of terms and conditions, amendments, resignation acknowledgements, maternity and sick leave letters, probation passes and extensions.

·       Act as a first point of contact for all staff queries around our HRIS system, policies and procedures, wellbeing initiatives

·       Coordinate the onboarding and offboarding process for employees including carrying out referencing and necessary background checks in line with recent government guidance.

·       Coordinate the induction for new starters, working closely with various parties to ensure a smooth-running process and ensuring new starters have the best possible welcome to Start Network.

·       Support on the updating of policies & procedures, including the induction handbook for new starters.

·       Maintain a bank of user-friendly HR templates accessible to managers and staff.

·       Support with the ongoing implementation and roll-out of our new HRIS and recruitment AIS system, working with the HR Operations Specialist to ensure accurate data in line with agreed processes. Supporting the training and development of staff and managers on the new system.

·       Be responsible for maintaining accurate HR records in our HRIS system, and other HR systems, regularly conducting audit checks to ensure the information remains up to date

·       Support the HR Operations Specialist with monthly payroll administration from our HRIS system to our payroll provider and Finance team.

·       Record and process invoices and purchase orders for external suppliers, working closely with the Finance Team.

·       Provide regularly reports from P&C systems and processes for the Senior Management Team regarding P&C (e.g., diversity reporting, recruitment data) to help influence decision- making.

·       Act as point of contact for Kaya, our online training portal, including being responsible for content curation and maintenance, and ensuring that new joiners and existing staff members have been trained on relevant policies.

·       Support the HR Operations Specialist on specific HR projects and initiatives as required (e.g. recruitment and induction review),

P&C coordination and team support

·       Work proactively with the P&C Coordinator to manage the People & Culture inbox on a regular basis, ensuring queries have been dealt with in a timely manner.

·       Cover for the P&C Coordinator and other team absences as required on general P&C co-ordination activities (e.g. event/training coordination, newsletter, wellbeing initiatives), ensuring that there is always a first line support response to staff, in line with service agreements.

·       [CT1] Act as a second checker for the P&C Coordinator for documents, as required

·       Keep up to date with the work of the P&C team, and wider organisation– enabling team collaboration and reducing silo working.

·       Provide surge support and advice on cross-organisational initiatives as required.

·       Other duties as are reasonably required within the scope of role.

START NETWORK CULTURE

·       To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

·       A commitment to the Start Network vision, principles, values, and approach

·       The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

PERSON PROFILE

SKILLS AND EXPERIENCE

ESSENTIAL

·       Experience of working in a generalist HR administrative/coordination/officer role in a fast-paced environment

·       Experience of coordinating recruitment

·       Excellent communication skills

·       Experience of working with HRIS

·       Excellent organisational and attention to detail skills

·       Confidence in using your own initiative

·       Strong IT skills (Microsoft Excel, PowerPoint, Word, and Video Conferencing Tools)

·       Great team player with flexibility to adapt to changing demands.

DESIRABLE

·       Working towards or willing to work towards CIPD Level 3 Qualification, or equivalent 

·       Experience working in the humanitarian sector.

·       Experience working in a small medium start-up organisation

·       Experience of working with online recruiting tools e.g. Be Applied, We Works

·       Experience of working with globally based staff

KEY COMPETENCIES

Communication: Build trust by showing commitment to your role, explaining your thought processes, checking your reactions, and encouraging others to share their insights

Strategic Thinking: Hold both a strategic perspective and enough detail to work with one part of the organisation whilst understanding the impact on other parts of the organisation and network through listening and engaging with other teams

Collaboration: Actively promote collaboration by spotting and breaking down barriers to siloed working, connecting colleagues, teams, and initiatives

Leadership of self and others: Willing to share own expertise with others in the organisation and network, both formally and informally

Ability to adapt and learn: Anticipate the ‘what ifs’ and actively plan to navigate them together with the team, seeking collaborative solutions and drawing on those with relevant expertise

Getting things done the Start Network way: Deliver results in pursuit of our mission by holding yourself to account for your work, taking decisions relevant to your role and supporting colleagues whilst having fun.