Manager, Experience Team (Travel, Onboarding, & Guest Relations)

Unreasonable Group

  • Team: Global Experience Team
  • Salary: Starting base salary: $75,000
  • Location: Remote
  • Closing: 9:00am, 14th Feb 2022 MST

Job Description

At Unreasonable, we build community between entrepreneurs, institutions, and investors to profitably solve pressing global problems. We believe entrepreneurial-led businesses building rapidly scalable solutions are one of the greatest untapped resources for solving the significant social and environmental challenges of our time. Every day, our team strives to give the entrepreneurs we support the resources, relationships, capital and connections to help scale their impact. We do this by connecting them with our global community of mentors, investors, business leaders, and policymakers . Today, the over 300 CEO’s in the Unreasonable Fellowship have raised more than $6.6B in financing, generated more than $5.4B in revenue, and are measurably impacting the lives of more than 720 million individuals in nearly every country and territory worldwide. But we’re just getting started...

Core to our work is delivering and hosting world class events and programs such as Unreasonable Impact in partnership with Barclays, Unreasonable Future in partnership with Accenture, Pearson, and Fossil Foundation, Shell Startup Engine UK in partnership with Shell, and more. For these intensive programs, we bring together a hand-picked portfolio of the best positioned entrepreneurs and technologies in the world to solve an identified global challenge. The job of these programs is to drive huge resources into the most effective growth-stage entrepreneurial solutions around the world. In the process, these programs become R&D engines for the multinationals and governments we partner with. To get a feel for what this looks like, check out our Unreasonable Impact in 60 Seconds video. 

We are now on the hunt for an Experience Manager to assist the Experience team in managing the logistics in the lead up to, throughout, and post our programs. The Manager will be tasked with supporting event logistics management, ensuring we are operating as a well-oiled machine that never drops the ball, and fostering a high caliber of delivery across all interactions. This person needs to do well with ambiguity and thrive in fast-paced and highly stressful situations, as they are helping to orchestrate many moving pieces and people in a high-stakes environment. This person needs to be a world-class communicator, logistics-guru, and executer. WARNING: This job involves significant international travel [post global pandemic], as our programs run globally. If that excites you, you should keep reading. 

RESPONSIBILITIES 

  • Support with logistics, planning and delivery for 6-12+ events a year both virtual, and in person across multiple continents 

  • Coordinate across various teams at Unreasonable using communication platforms [Asana, Slack, Google Docs, Flow] to ensure a seamless planning process

  • Manage the extremely detailed and nuanced system of onboarding program guests and collaborate efficiently across various teams/teammates in real time

  • Own the Fellow (entrepreneur) on-boarding strategy and collaborate with teammates to continually improve the experience

  • Manage the Fellow on-boarding process for all programs inclusive of the following: 

    • Ensuring compliance and legal forms are completed properly in Docusign, filed in the appropriate location on Google Drive, and reach the right parties. Laddering up any roadblocks in the process to the appropriate lead.

    • Creating, distributing and managing program calendar invitations and calendar blocks across numerous global time zones and programs. 

    • Populating database profiles for Fellows (requires some technical fluency and learning our proprietary platform, Unreasonable.app). 

    • Tracking receipt and quality of media assets (including photos, videos, logos, headshots, slide decks and entrepreneur bios (here’s two examples of how this will be used: website, digital booklet.) This will require some familiarity with various file types and an ability to assess resolution/quality.

    • Consistently and meticulously update tracking documents, communicating with teammates to ensure a seamless and quick process. 

    • A knack for efficiency & ability to stay grounded while pushing things forward quickly is key. 

  • Manage mailing of fellow and mentor boxes domestically and coordinate with overseas contractor(s) for international distribution

IN PERSON EVENT FOCUSED *we are anticipating in-person programs to start up again in June 2022

  • Research, book and manage travel (flight, hotel, ground transportation, train, boat) for all program participants including Unreasonable team, Unreasonable Fellows, and program guests (~100 people per program)

  • Manage relationships with travel vendors/services, setting up business accounts as needed (airlines, car services, etc) tracking this information in a shared document

  • Meticulously populate and update all travel + logistics spreadsheets including the accommodations grid tetris - and often a process of reconfiguring rooms and bringing in more beds

  • Liaise with high-profile guests, via email or phone, on all travel communication and field any special requests in the lead up to the program

  • Track travel and adjust plans accordingly, including cancellations, alterations, and unforeseen setbacks 

  • While on site at program, manage hospitality components, conducting orientation and welcoming all guests; maintain and monitor arrival and departures schedule 

  • Develop and execute an efficient, inclusive, dynamic on-boarding process for all guests prior to traveling to program and on-site to include logistics, FAQs, participant agreements, media assets, etc for each program

  • While on site at program support with room drops, guest dietaries with F&B team and smaller detailed tasks

  • Collaborate with venue on accommodations plan, assess the capacity and configuration of rooms and determine best use of space to accommodate all guests

  • Research venues, vendors and other critical elements to our programs’ success

WHO WE’RE LOOKING FOR....

  • You are passionate about delivering experiences and love nothing more than enjoying your hard work pay off with a successful event, ecstatic partners, and guests who are absolutely blown away by the experience you’ve helped curate 

  • You consider yourself a “people person” and thrive off of the energy of others and the joy of developing relationships

  • You love organizing and synthesizing a lot of complex information into something simple

  • You are a logistics master, who loves coordinating across many groups of people and you never drop the ball

  • Your power of persuasion is unmatched when it comes to getting people to complete tasks in a timely manner when their attention is being pulled in many directions

  • You flourish in an environment where you are crafting an experience for many people at once and welcome the challenge of even the most nuanced special requests

  • You are able to balance effective communication with a tone of kindness and always consider the experience of the person on the other side of an email. 

  • You thrive in juggling a plethora of communication methods (calls, chats, emails, google docs comments).

  • You are an expert at managing many moving parts simultaneously, and you can turn up the hustle when necessary

  • Strong ability to recognize and adopt a specific tone for written communication 

  • Highly skilled in google spreadsheets, documents; and google calendar

  • Basic understanding of digital design files (illustrator, photoshop)

  • Bonus points for experience using Slack, Asana, Airtable, Notion, Mural, Wordpress, DocSend

  • You don’t just double check your work, you triple and quadruple check because there’s no other way

  • You are comfortable with minimal direction but high expectations

  • You are equally able to work alongside a partner or team as well as have an ability to take full ownership of a project from start to finish

  • You believe deeply in the importance of transparent and honest communication

  • You always follow up and follow through on time

  • You are never the person who says, “That’s not my job”

  • You believe that when work is done well, magic is in the details

  • You are what we would refer to as a ​GyShiDo​ Master

  • As you read about ​Unreasonable’s core values​, you get more and more excited with each value you come across

APPLICATION TIMELINE

  • January 21st: Application goes live.

  • February 8th: Your application is due. 

  • February 15th - 17th: If you are invited to the next round of the process, we will schedule a 20 minute phone call with you.

  • February 17th - 22nd: We will give select applicants a small "trial project” representative of the type of work associated with this position. Though we will give you 5 days to finish your "trial project," it should only take a few hours to complete.

  • February 28th - March 3rd: Assuming both of us want to continue exploring the potential of working together, we'll invite you to meet with our team for a half day interview. Simultaneously we’ll be conducting background checks and reference checks on the two to three most compelling applicants for this position.

  • March 8th: Assuming you made it through the reference checks, you will be notified whether or not the position is yours.

  • March 22nd: Ideally, those accepted will be able to join the company full time no later than March 22nd, but preferably before. That said, we will work with the selected candidate to ensure a smooth transition from their old job to new on a timeline that works best.

“The object of life’s journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting, ‘Holy Sh*t, What a Ride!'”—Mavis Leyrer

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The Unreasonable team is made up of passionate souls dedicated to the idea that entrepreneurs are our best bet at solving the greatest challenges of our time. We’re thinkers and doers, writers and makers, engineers and firefighters =) Though we’re headquartered in Boulder, CO we have teammates from London to New York and a community that spans from Sao Paulo to Hong Kong.

We offer all full-time employees at Unreasonable Group comprehensive benefits including health, vision, and dental insurance with company contributions for yourself and your dependents, a Simple IRA retirement plan with 3% company match, unlimited paid vacation with a mandatory minimum aggregate of 2-weeks off per employee per year, 12-weeks paid parental leave, and up to $6000 per year to continue your education and personal and professional growth through our employer sponsored Learning Fund. We want to encourage our teammates to be the best versions of themselves in both work and life and hope our benefits, inspired by our values, reflect this.

To support an international team, we have partnered with Employer of Record services all over the world. All international positions will be employed via our EoR partners. We do our best to ensure that our international teammates receive comparable benefits and enjoy a comparable employee experience as our US based team in accordance and in compliance with local laws and regulations.

 

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At Unreasonable, our goal is to become a global brand with a diverse team that is representative of the community we serve. We are an Equal Opportunity Employer and do not discriminate on the basis of race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation or any other non-job-related factors. We value diversity and are committed to building a team and an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise. The more inclusive we are, the better we can deliver our mission of building a global community that collaborates to profitably solve pressing global problems.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 14th Feb 2022

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application