ROLE 

The Analyst, Partner Support is a critical hire for our Partner Support function. The Analyst will work closely with the global Partner Support team in an operational role to implement and support initiatives to help our grantee partners become more impactful. This role will support our team’s administrative and project management capabilities. Activities will include administrative execution of grants and contracts, database administration/management, data collection and analysis, event planning, information/knowledge management, helpdesk support, communications support, and overall project planning/management.

OPPORTUNITY 

Luminate doesn’t just make grants; we build partnerships with our grantees. We form trust-based relationships with organisations who share our aspirations for impact, we learn about their goals and obstacles, and we offer them “beyond-the-grant" support. We believe that more effective organisations deliver greater impact, and we believe we have a role to play in building a more accountable, equitable, trust-based philanthropic sector.  Therefore, Luminate offers monetary and non-monetary support to our grantee partners, overseen by the Partner Support team.

Our Partner Support programs and projects require a great deal of implementation support, such as processing of contracts/grants, data collection and entry, and overall project management. Therefore, the Partner Support team seeks a motivated, highly detail-oriented, talented, and dedicated team player who is passionate about efficiency, operations, process-based management, creative problem solving, and behind-the-scenes support to enhance our global initiatives and serve regional priorities.   

TEAM 

The Analyst, Partner Support, will be an integral member of the Partner Support team, reporting to the Director, Partner Support. They will be the “engine” that keeps our operational and administrative functions running smoothly. 

They will work closely with and across our global organisation, supporting everything from virtual peer learning events to data collection; contract execution to help-desk management. Therefore, the ideal candidate will have language skills beyond fluent English and have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria).

LOCATION

The Analyst, Partner Support is a global role. Successful candidates must have a right to work in their country of residence and can be based in one of our primary hubs, São Paulo, Nairobi, London or Washington, DC. 

RESPONSIBILTIES 

Our Partner Support team divides its responsibilities into four categories, as listed below. Responsibilities for the Analyst, Partner Support are listed under each.   

1) Support global/cross-Luminate Partner Support initiatives 

• Execute grant and contract records in Salesforce and liaise with Finance & Operations to ensure accuracy and resolve any issues prior to finalisation and execution

• Provide administrative support for the execution of all Partner Support projects and Luminate-wide events   

• Conduct due diligence on consultants; build, update and maintain Luminate’s consultant database   

• Organise and run events (in-person and virtual) for Luminate staff and partners

2) Collaborate with Luminate’s regional / functional teams 

• Respond to and/or appropriately route partner requests through the Partner Support Helpdesk Service 

• Collaborate with Finance & Operations team to process contracts, grants and conduct data analysis  

• Contribute to the design of, and facilitate the implementation of, virtual Partner Support projects in three regions (Africa, Asia and Latin America) 

• Collaborate with Learning & Impact team to help gather and track valuable insights and lessons from Partner Support work 

3) Contributions to the Partner Support team 

• Manage team administrative/logistical duties   

• Collaborate closely with team members on priority projects  

• Support internal project planning, management, monitoring, evaluation, data collection, analysis, learning and reporting using project management tools like Stackfield  

• Coordinate Luminate’s Partner Support advisory services, track and provide analytics of Partner Support activities by funding leads on the Salesforce platform   

• Support the drafting and reviewing of internal and/or external communication products   

• Administer the day-to-day operations of the intranet and our repository of resources to support funding leads and our partners  

4)  Direct support to partners 

• Aggregate job opportunities from partners and publish them on jobs portal   

• Respond to and/or appropriately route partner requests through the Partner Support Helpdesk Service

• Conduct research on issues affecting partners, and produce resources for dissemination  

• Support implementation of our new Organisational Health Fund, a stipend program for partners

EXPERIENCE & SKILLS 

Note: We view this section as a guide, not a checklist.  We encourage you to apply even if you don’t satisfy every single bullet on this list.

The ideal candidate is aligned with Luminate's values, including Luminate's diversity policy. 

• You excel at project management; you’re enthusiastic about tracking multiple work streams concurrently while paying superb attention to detail

• You have experience efficiently coordinating operations for programs, projects and events; including the ability to work on several projects across multiple geographies and time zones 

• You have a proven track record of managing competing deadlines, and the ability to exercise good judgement prioritising tasks

• You have prepared slide presentations, written and designed data-driven reports, supported colleagues on project implementation, and love process-oriented work

• You have great people skills; you possess strong interpersonal skills, and consideration for team dynamics -- with the goals of supporting a positive work culture

• You are experienced working with Salesforce (or another CRM or grants management platform) and familiar with process management

• You are highly comfortable and proficient with Microsoft Office suite (preferably in a Mac environment)

• You have language skills beyond fluent English, and ideally you have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria)

ABOUT LUMINATE 

Luminate is a global foundation working to ensure that everyone - especially those who are underrepresented - has the information, rights, and power to influence the decisions that shape society. The foundation is focused on enabling people to fully participate in civic and political life, to safely challenge power, and to access accurate, trustworthy information. Luminate works globally with a regional focus on Africa, Asia, and Latin America. It was established by philanthropists Pierre and Pam Omidyar and has worked for over a decade on issues related to governance and citizen engagement.

 IMPORTANT INFORMATION YOU SHOULD KNOW  

Luminate believes that diversity and inclusion make us more successful in our work, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or national law.  

Applications are due by 09.00 GMT on 21 February 2023