Relief Engagement Worker

Bridges Outcomes

  • Grade: Level 3
  • Salary: £30,000
  • Location: Kirklees
  • Closing: 12:43pm, 17th Mar 2023 GMT

Job Description

Are you looking for a life mission and a rewarding career where you can help find ways of tackling social and environmental problems in the UK and globally. Do you want to change the world and people’s lives?

Kirklees Better Outcomes Partnership (KBOP) is looking for enthusiastic and motivated individuals who are passionate about working with people to overcome personal challenges, secure their homes and enable them to meet their aspirations, talents and interests.

About Us

KBOP is a mission driven social enterprise working with a partnership of 8 expert delivery organisation to provide floating support to vulnerable people across Kirklees. Following an asset-based approach focusing on people’s strengths and aspirations, we enable people to secure or sustain their accommodation whilst developing the skills required to live independently. With a key focus on identifying their passions and ambitions to move into employment, training or educational opportunities.   

The project is an outcomes contract where we work alongside people to achieve positive improvements in their lives relating to accommodation, education, employment and wellbeing. This model allows flexibility in how the service is delivered and a focus on evolving the service delivery model to enable accountability and innovation.

Bridges Outcomes Partnerships (BOP) spans project development (working with Government and others to design and launch the service), project and delivery management (coordinating the delivery phase and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

We are focused on growing our direct and systemic impact nationally and internationally and we are incredibly excited about your help on this journey! 

We would love to hear from you if you are:

·       Curious, analytical and great at solving problems

·       Exceptional at building strong working relationships with team members and across a range of stakeholders

·       Flexible and adaptable team player with a can-do attitude

·       Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.

·       Have experience of supporting, empowering and enabling individuals in challenging circumstances to achieve their potential.

About the opportunity

In this exciting and ever changing role you will be working alongside the multiple services and teams within the partnership, providing case load management support in an asset-based and person led way where-ever needed on an ad-hoc basis.

You will be responsible for maintaining regular engagement and recording contacts with participants on the programme during periods of staffing challenges, covering long term sick leave or whilst recruitment is ongoing to cover permanent roles within services.

Working closely with the Service Managers in each Partner organisation and the central KBOP hub through caseload management. Identifying and carrying out any identified support activities alongside the participants you will be supporting.

Your role is crucial in identifying and reporting and safeguarding concerns and escalating any complex support activities to permanent members of the team within the services you are supporting. You will play a critical role in ensuring that participants remain engaged with the programme through any transitional staffing periods and that they feel supported and have a positive continuation of support.

What will you be accountable for?

  • Supporting single or multiple caseloads through lighter touch, predominantly telephone/virtual support

  • Creating relationships with participants to ensure support is maintained and progressed through transitional staffing periods

  • Liaising with community services to source and access relevant support

  • Recording of all support activity through our case management system

  • Working alongside Service Managers and/or Contract Officers to ensure all outcomes achieved are recorded and evidenced

  • Identifying and reporting any safeguarding or welfare concerns

Key attributes we are looking for:

The role requires a confident, experienced and passionate person with good interpersonal skills and the ability to move between locations and teams. It needs someone who can manage high caseloads and can adapt easily, create positive engagement and relationships in a short timeframe. We are looking for somebody with tenacity, who is well organised and can manage multiple activities alongside each other. Experience in action planning and goals setting with participants, motivating, and encouraging and a good understanding of local services and how to navigate them.

The successful candidate will have:

·       A genuine passion to drive social change: We are constantly searching for new ways to dramatically change the status quo. This requires someone with excellent attention to detail and intellectual rigour who will demonstrate the ability to lead on impact and value creation.


·       Ability to deliver more than the market expects: We believe that more is possible than the current system is achieving, and we need to demonstrate this in practice. This requires tenacity and relentless optimism.


·       Ability to think differently: We will not succeed by copying existing models or structures. Our projects and investments all require the team to think through each problem from first principles and find the most effective and efficient new solution in each case. This requires logic, analytical rigour, and a willingness to question assumptions. It also requires the desire to work in multiple and dynamic environments, along with the ability to be solutions-focused and work in a small team.

·       Ability to build and maintain trust: We aim for the edge of what we believe is possible, from ourselves and our partners; this can only be achieved through mutual trust. Everything we do must be open to scrutiny and full transparency. This requires excellent interpersonal skills and absolute integrity with the ability to work across multiple teams quickly building the trust of others.

What we will offer you:

We are committed to developing you and will work with you to support you with your personal and career development plans.

We are committed to the culture of learning and have regular learning opportunities within the team where we all come together as a team to learn more about other projects across the portfolio and learn more about impact investment.

We are a flexible employer and we will support you to ensure that you achieve a healthy, happy work-life balance.

You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

The health and wellbeing of our employees is really important to us.  We offer 24-hour impartial Employee Assistance line alongside other well-being initiatives to promote a more healthier working environment.

·       A salary of £30,000

·       You will get 25 days’ annual leave plus 8 days for bank holidays.

·       We offer a Salary Sacrifice Pension Scheme.

·       We offer 4 x Life Insurance, Income Protection, Private Medical Insurance and many other benefits.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Fri 17th Mar 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Fri 17th Mar 2023